Booking & Website/App Experience with Aeromexico
Rating: ★★☆☆☆ (2/5)
Booking a flight with Aeromexico can be a frustrating experience. Many users have reported issues with both the website and mobile app, citing slow performance and technical glitches. For instance, one traveler mentioned, “Their website is the worst piece of s… I have ever seen. Trying to book a flight for 3 days now… The same is with their app. Simple useless.” Another user echoed similar sentiments, stating, “Worst airline app I’ve ever used. Need to re-verify email and re-authenticate every time the app starts.”
Check-in Process with Aeromexico
Rating: ★☆☆☆☆ (1/5)
Airport Experience for Aeromexico
Rating: ★★☆☆☆ (2/5)
While some travelers have had smooth experiences, others have faced challenges. One reviewer mentioned, “Thoroughly enjoyed our experience with Aeromexico. Flight was on time, smooth check-in and process. Comfortable flight and friendly staff.” However, this sentiment is not universal, as other passengers have reported delays and disorganization at various airports.
Punctuality of Aeromexico
Rating: ★★★★☆ (4/5)
Aeromexico has demonstrated commendable punctuality. In 2024, the airline achieved the best on-time performance globally, with 86.7% of its flights arriving within 15 minutes of their scheduled time.
In-flight Comfort & Cleanliness of Aeromexico
Rating: ★★★☆☆ (3/5)
The airline’s fleet includes modern aircraft like the Boeing 787-9 Dreamliner, which offers comfortable seating arrangements. However, some passengers have noted that seating can be tight on long-haul flights, and cleanliness standards may vary. For instance, one traveler mentioned, “The seats are comfortable and the IFE nice, but the food fell quite flat on this flight.”
In-flight Services of Aeromexico
Rating: ★★★☆☆ (3/5)
Aeromexico provides complimentary meals and beverages, including alcoholic drinks after 11:00 AM. While some passengers have praised the food quality, others have found it lacking. Entertainment options are available, but the selection may be limited on certain flights.
Baggage Handling of Aeromexico
Rating: ★☆☆☆☆ (1/5)
Baggage handling has been a recurring issue. Passengers have reported lost or delayed luggage and difficulties in resolving these problems. One user expressed frustration, stating, “They owe me money.” Another added, “Service the worst I’ve ever experienced.”
Value for Money of Aeromexico
Rating: ★★☆☆☆ (2/5)
While Aeromexico offers competitive pricing, additional fees for services like seat selection and baggage can increase the overall cost. This has led some passengers to feel that the value for money is diminished. One review noted, “They changed my flight by over 1.5 hours after I booked it, creating an even more massive layover and late arrival.”
Overall Experience of Aeromexico
Rating: ★★☆☆☆ (2/5)
Aeromexico offers a mix of positive and negative experiences. While some passengers have enjoyed their flights, others have encountered significant issues with booking, check-in, baggage handling, and customer service. The airline’s performance appears to vary, and potential travelers should consider these factors when booking.
Final Verdict of Aeromexico
Rating: ★★☆☆☆ (2/5)
Aeromexico has the potential to be a reliable airline, as evidenced by its impressive punctuality record. However, systemic issues with its digital platforms, check-in process, baggage handling, and customer service have led to a less than satisfactory overall experience for many passengers. Prospective travelers should weigh these factors carefully before choosing Aeromexico for their journey.
