Booking & Website/App Experience with TAP Air Portugal
Rating: ★★★☆☆ (3/5)
TAP Air Portugal’s booking system provides a straightforward process for customers to book flights. The website offers an easy-to-navigate interface with clear sections for booking, managing reservations, checking in, and accessing additional services like seat selection and baggage upgrades. However, a significant number of users have reported issues with the website’s functionality, particularly during high traffic periods. Some travelers encountered errors during the payment process or had difficulty modifying existing reservations, which can be frustrating.

The TAP Air Portugal mobile app, while useful for managing bookings and checking in, has also received criticism for being slow and occasionally crashing. Users have noted that the app’s user interface could be more modern and intuitive. Overall, the booking and app experience offers the necessary tools, but it lacks the polish and reliability seen in other major airlines.

Check-in Process with TAP Air Portugal
Rating: ★★★★☆ (4/5)
The check-in process with TAP Air Portugal is generally seamless. Online check-in is available 24 hours before departure and allows passengers to select their seats, check their baggage allowance, and receive their boarding passes. Most travelers find this process quick and efficient, especially if they complete it via the website or app. The option to check in via the app or website helps avoid long queues at the airport, which is a definite perk.

However, when it comes to checking in at the airport, some passengers have reported waiting in long lines, particularly at busy airports like Lisbon and Porto. Although TAP Air Portugal provides dedicated counters for business class and frequent flyer members, the experience can be time-consuming during peak travel periods. Despite these minor inconveniences, the check-in process is generally efficient, and passengers can expect a smooth boarding experience once checked in.

Airport Experience for TAP Air Portugal
Rating: ★★★☆☆ (3/5)
TAP Air Portugal’s airport experience varies greatly depending on the location. At major airports like Lisbon Humberto Delgado Airport, the airline provides a smooth and relatively hassle-free check-in and security process. The ground staff is often praised for being courteous and helpful. However, at smaller airports or during busy periods, passengers have reported slower service and less effective crowd management.

TAP’s lounges, available for premium passengers and frequent flyer members, are functional but not luxurious. While they offer some amenities such as snacks, Wi-Fi, and seating, some travelers have commented that the lounges lack variety in food offerings and could be cleaner. Additionally, in terms of customer service, while generally friendly, there is room for improvement, especially in dealing with flight delays or rebookings.

Punctuality of TAP Air Portugal
Rating: ★★★☆☆ (3/5)
TAP Air Portugal’s punctuality has been a recurring issue for some travelers. While the airline generally strives to maintain on-time departures, delays are not uncommon, particularly during busy seasons or in adverse weather conditions. A significant number of passengers have expressed frustration with late arrivals, especially on long-haul flights, where even slight delays can cause significant inconvenience for connections.

On the flip side, TAP Air Portugal has improved its operational reliability over the past few years, with many flights departing on time, especially from Lisbon, the airline’s main hub. Passengers traveling on short-haul European flights have reported fewer delays compared to long-haul routes. While punctuality is an area where TAP has room to grow, the airline does make an effort to keep delays to a minimum.

In-flight Comfort & Cleanliness of TAP Air Portugal
Rating: ★★★★☆ (4/5)
TAP Air Portugal’s in-flight comfort offers a generally pleasant experience, particularly in the premium cabins. Business class and premium economy passengers benefit from more spacious seats with extra legroom and better recline options. The economy class seats, however, are somewhat tight, which can be a concern on longer flights. Though not the most comfortable, they are generally acceptable for short to medium-haul flights. Passengers who are taller or larger may find the seating less accommodating.

Cleanliness on TAP Air Portugal flights is generally excellent, with many passengers noting that the cabins are well-maintained throughout the flight. The airline regularly disinfects the aircraft, and the restrooms are kept clean. However, some passengers have commented on the need for more attention to detail during peak travel periods, as cleanliness can sometimes slip during longer flights. Overall, the cleanliness of the aircraft is commendable, and TAP Air Portugal maintains a high standard.

In-flight Services of TAP Air Portugal
Rating: ★★★☆☆ (3/5)
TAP Air Portugal’s in-flight services receive mixed feedback from travelers. The flight attendants are often praised for their friendliness and professionalism, with passengers commenting on their attentiveness and willingness to assist when needed. However, the overall service can be inconsistent. Some travelers have reported that the crew seems overburdened during high-capacity flights, which can lead to delays in meal service and responses to requests.

The in-flight entertainment system, while functional, does not offer as many options as some competing airlines. The selection of movies, TV shows, and music is adequate but could be more expansive, especially for long-haul flights. On some flights, passengers have also noted the lack of Wi-Fi, which is a significant drawback for those who want to stay connected during their travels.

Food and Beverages on TAP Air Portugal
Rating: ★★★☆☆ (3/5)
TAP Air Portugal offers complimentary meals and beverages on many flights, but the quality varies significantly. On shorter flights, the airline offers light snacks or sandwiches, which some passengers find underwhelming. For longer flights, passengers are provided with a full meal service, but reviews of the food quality have been mixed. Some have found the meals to be decent, though basic and lacking in flavor, while others felt that the offerings were bland and unappetizing.

In terms of beverages, TAP offers a standard selection of soft drinks, wines, and juices. However, some passengers have reported that the wine selection could be improved, particularly for premium cabins. TAP Air Portugal does offer a decent service, but if you’re a foodie or looking for gourmet meals on board, you may be disappointed.

Baggage Handling of TAP Air Portugal
Rating: ★★★☆☆ (3/5)
Baggage handling with TAP Air Portugal is generally on par with industry standards. Many travelers report that their checked baggage arrives on time and in good condition. However, delays and mishandling can occur, especially during peak travel periods. Some passengers have had issues with delayed luggage, particularly on connecting flights, which can lead to frustration.

The airline’s baggage policies are standard, with options for purchasing additional baggage allowance if necessary. TAP also provides information on lost luggage claims, though some passengers have reported delays in the resolution of these issues. While baggage handling is not a major problem, the occasional mishap and delays in delivery make it an area where TAP could improve.

Value for Money of TAP Air Portugal
Rating: ★★★☆☆ (3/5)
TAP Air Portugal is generally considered a good value for money, especially when flying between Europe and North America or South America. The airline’s fares are competitive, and for the price, the services offered are decent. However, the overall value can vary depending on the class of service and the route. Economy class passengers on shorter flights might feel that the service doesn’t quite justify the ticket price, while those traveling on longer routes can expect a better experience.

Premium passengers have a better experience in terms of both comfort and service, but TAP still has a lot to improve compared to higher-end competitors. While the airline’s affordability makes it a popular choice for budget-conscious travelers, those seeking top-tier amenities and service might want to look elsewhere.

Overall Experience of TAP Air Portugal
Rating: ★★★☆☆ (3/5)
TAP Air Portugal is a solid choice for travelers looking for affordable flights between Europe and the Americas. The airline offers decent service, competitive pricing, and generally reliable schedules, but there are several areas where it could improve. Issues such as inconsistent service, food quality, and occasional delays are frequent complaints, though these are not necessarily deal-breakers. For travelers on a budget, TAP offers good value, but passengers seeking a more luxurious experience may find the airline lacking in certain aspects.

Final Verdict of TAP Air Portugal
Rating: ★★★☆☆ (3/5)
TAP Air Portugal offers an overall satisfactory flying experience but falls short in several key areas. While it is an affordable option for international flights, its inconsistent service, average in-flight offerings, and occasional delays can affect its reputation. For those seeking value for money and willing to accept some minor inconveniences, TAP is a solid choice. However, for travelers who prioritize a premium experience or seamless service, TAP may not be the best option.