Booking & Website/App Experience with T’way Air

Rating: ★★☆☆☆ (2/5)

Booking with T’way Air is a relatively straightforward process, and the airline often offers competitive fares, particularly for domestic routes within Korea. The booking platform is functional but lacks the refinement and ease of use that travelers have come to expect from more established carriers. The website does not have a modern design and feels a bit outdated, with some user reports citing slow load times and occasional glitches during the booking process. This can be especially frustrating when trying to book last-minute tickets.

The mobile app is also a weak point for T’way Air. Although it offers essential features such as flight booking, check-in, and boarding pass management, many users have experienced issues with the app’s stability. Frequent crashes, slow response times, and errors during the booking process have been noted in reviews. Furthermore, navigating through the app to find specific flight information or make changes to bookings is not as intuitive as one might hope. For travelers managing their itineraries on the go, these digital platforms can present significant frustrations, leading to a poor initial experience before the flight even begins.

Check-in Process with T’way Air

Rating: ★★☆☆☆ (2/5)

The check-in process with T’way Air can be cumbersome at times. While online check-in is available, passengers have reported difficulties, especially when booking through third-party platforms like Booking.com or other flight aggregators. This leads to confusion about accessing the correct booking details on the airline’s website or app, making it more challenging to check-in smoothly.

At the airport, T’way Air offers self-service kiosks, but queues for these can sometimes be long, especially during peak travel periods. Some passengers have expressed dissatisfaction with the limited availability of check-in counters and the slower pace of the overall process. Travelers also report that boarding processes, though relatively straightforward, can be disorganized at times. For a budget airline, more streamlined check-in procedures and a clearer airport experience would go a long way in enhancing the overall service.

Airport Experience for T’way Air

Rating: ★★★☆☆ (3/5)

T’way Air operates from major airports, including Incheon International Airport in Seoul, a busy hub with good amenities. While these airports are well-equipped and efficient, T’way Air’s presence in these terminals sometimes feels lacking compared to more prominent carriers. The airline’s check-in counters can become quite crowded during peak hours, and there is often a noticeable lack of dedicated staff to manage the influx of passengers, which can lead to confusion and frustration.

That said, the boarding process tends to be relatively quick, and baggage claim upon arrival is usually efficient. However, the experience can be variable, depending on the airport. T’way Air could improve its airport experience by investing in dedicated counters or staff during peak periods to ensure smoother operations.

Punctuality of T’way Air

Rating: ★★★★☆ (4/5)

T’way Air generally performs well when it comes to punctuality, maintaining a solid track record for on-time departures and arrivals. According to several reports, the airline boasts an on-time performance rate of around 90%, which is commendable for a budget airline. While there have been some isolated incidents of delays, the majority of flights depart on time, making T’way Air a reliable option for those who value punctuality.

T’way Air’s punctuality is one of the airline’s strongest points, providing peace of mind to travelers who may have tight connections or who simply want to avoid long delays. Given the budget-friendly fares, this level of punctuality is a pleasant surprise.

In-flight Comfort & Cleanliness of T’way Air

Rating: ★★★☆☆ (3/5)

As a budget airline, T’way Air’s in-flight comfort is basic, with standard seating for short-haul flights. Passengers generally report that while the seats are comfortable enough for a few hours, they may not be ideal for longer flights. Legroom is average, but taller passengers may find themselves feeling cramped, particularly on full flights. The seats are not as spacious or plush as those on premium carriers, but they are acceptable for the low-cost model T’way Air follows.

In terms of cleanliness, the cabin environment is typically satisfactory, though there have been some reports of inconsistent maintenance. A few passengers have mentioned finding leftover food or trash in seat pockets, suggesting that cleanliness may not always be up to standard. While this issue is not widespread, it points to areas where the airline can improve its cabin maintenance procedures.

In-flight Services of T’way Air

Rating: ★★☆☆☆ (2/5)

In-flight services with T’way Air are limited, which is expected given its low-cost nature. Passengers should not expect complimentary meals, drinks, or entertainment during their flight. The airline does offer the option to purchase snacks and drinks, but the selection is minimal, and the prices may not always feel justified for the quality of the offerings.

One of the most notable shortcomings of T’way Air is the lack of in-flight entertainment. Unlike many other budget carriers, T’way Air does not offer seatback screens, nor is there a streaming service available on personal devices. Passengers traveling for long hours may find this lack of entertainment options especially disappointing. For short-haul flights, this might not be a big issue, but for longer routes, it can significantly impact the overall experience.

Baggage Handling of T’way Air

Rating: ★★★★☆ (4/5)

T’way Air provides a generous checked baggage allowance, which is one of the benefits of flying with a budget airline. On most routes, passengers are allowed to check in at least 20–30kg of luggage, which is higher than the industry standard for many low-cost carriers. This is a significant advantage for travelers who need to bring along more baggage without incurring extra fees.

Baggage claim is generally smooth, with reports of quick and efficient handling at most airports. However, there are occasional instances of delays, especially during peak travel seasons, where passengers may experience longer waits to receive their luggage. Overall, T’way Air’s baggage handling is reliable, but there is room for improvement during high-traffic periods.

Value for Money of T’way Air

Rating: ★★★★☆ (4/5)

T’way Air offers excellent value for money, especially for short-haul flights. The airline’s competitive fares make it an attractive option for budget-conscious travelers, particularly those looking for no-frills travel. The added benefit of a decent checked baggage allowance, which is often included in the price of the ticket, enhances the overall value proposition.

However, travelers must manage their expectations regarding in-flight services and amenities. For those seeking a more luxurious flight experience with premium services, T’way Air may not be the best option. But for those focused on getting from point A to point B without breaking the bank, T’way Air offers solid value.

Overall Experience of T’way Air

Rating: ★★★☆☆ (3/5)

Overall, T’way Air is a reliable budget airline that excels in providing affordable travel options with commendable punctuality. The lack of frills, including minimal in-flight services and entertainment, will appeal to travelers who prioritize low fares over luxury. The airline’s digital platforms and check-in processes could use improvements, and the inconsistency in cleanliness and maintenance points to areas where T’way Air can do better.

Final Verdict of T’way Air

Rating: ★★★☆☆ (3/5)

T’way Air delivers a decent, budget-friendly experience for travelers who are looking for affordable flights without the added perks of premium services. The airline offers good punctuality, decent baggage handling, and competitive pricing. However, its limitations in digital infrastructure, in-flight services, and cabin upkeep prevent it from standing out in a crowded market. T’way Air is best suited for those looking for a no-frills, budget travel option, but it may not be the ideal choice for those seeking a more comfortable or service-rich flight experience.