Introduction

Royal Jordanian Airlines, the flag carrier of Jordan, is a well-regarded airline with a strong presence in the Middle East. Known for its comfortable services, the airline connects passengers across the globe with its primary hub in Amman, Jordan. This detailed review will take you through every step of the flying experience with Royal Jordanian, from booking your ticket to your overall experience. The review includes both positive and negative aspects of each service area, giving you an honest assessment of the airline.

1. Booking & Website/App Experience with Royal Jordanian

Booking Process
The first interaction with an airline often sets the tone for the rest of the travel experience, and in this case, Royal Jordanian’s online booking process is largely smooth and user-friendly. Travelers can easily navigate the website to find available flights, compare prices, and select from various fare options. Once the flight is selected, payment is secure, and ticket confirmation arrives promptly. Booking a ticket with Royal Jordanian’s official website or mobile app is a hassle-free experience, with no hidden steps in the booking flow.

Website Features
The Royal Jordanian website is well-designed, with a clean interface and a focus on user experience. Flight search options are clear, and the booking process doesn’t present any complications. The mobile app also provides a reasonable degree of convenience, offering flight tracking, booking management, and check-in features.

However, some travelers have pointed out that the mobile app tends to be slow and unresponsive at times. Users also reported occasional technical glitches during booking, which can lead to frustration.

Pros

• Simple flight search interface.
• Clear fare categories and available options.
• Secure online payment process.

Cons

• The mobile app can be slow at times.
• Occasional technical issues while booking.

Rating: 4/5

2. Check-in Process with Royal Jordanian

Online Check-in
Royal Jordanian provides a seamless online check-in process available 24 hours before departure. This is a great convenience for passengers, allowing them to skip long lines at the airport. Online check-in is available through the website or mobile app, and travelers can choose their seats, add baggage, or even upgrade to business class if available.

Airport Check-in
At the airport, the check-in counters are typically manned by helpful and courteous staff. However, during peak travel periods, some passengers reported long wait times. While the queues at Royal Jordanian’s check-in desks are generally manageable, they can be slower compared to other airlines. Despite this, once at the counter, the process is smooth, and boarding passes are issued efficiently.

Pros

• 24-hour online check-in.
• Convenient option for seat selection and baggage additions.

Cons

• Long lines at check-in counters during busy periods.
• Slower counter service compared to some competitors.

Rating: 3/5

3. Airport Experience for Royal Jordanian

Airport Facilities
Royal Jordanian operates in a range of airports, and the experience can vary significantly depending on your departure location. In Amman (Queen Alia International Airport), passengers can expect a comfortable experience with ample signage, well-maintained terminals, and helpful staff. The airport also has dedicated lounges for premium passengers that provide a relaxing environment with complimentary snacks and drinks.

However, some travelers have noted that at other international airports, particularly in less central locations, the experience is not as smooth. In these locations, the airline’s counters may not always be prominently marked, and staff support may be less readily available.

Lounges and Premium Service
The premium lounges of Royal Jordanian, available to business class passengers and frequent flyers, provide a comfortable environment to wait before boarding. Lounges typically offer a variety of snacks, drinks, and newspapers. The seating is spacious, and Wi-Fi access is generally available.

Pros

• Comfortable lounges at main hubs like Amman.
• Helpful staff in most airports.
• Clean, well-maintained facilities.

Cons

• Airport counters can be hard to locate at some international locations.
• Lounge offerings may not be as expansive as those of larger carriers.

Rating: 4/5

4. Punctuality of Royal Jordanian

On-time Performance
Royal Jordanian’s punctuality record varies. On most occasions, flights are on time, especially for long-haul routes from Amman. However, delays have been reported, particularly on connecting flights or during high traffic periods. While delays are not frequent, they have occasionally been a source of frustration among passengers.

Flight Communication
When delays occur, communication from the airline is sometimes lacking. Passengers have expressed dissatisfaction with the lack of timely updates, leaving them uncertain about departure times. As with many airlines, weather-related delays are out of the airline’s control, but better communication could improve the overall customer experience.

Pros

• Most flights depart on time.
• Delays are not common, but when they occur, they are generally manageable.

Cons

• Inconsistent communication about delays.
• Frequent delays on connecting flights.

Rating: 3/5

5. In-flight Comfort & Cleanliness of Royal Jordanian

Seating Comfort
Royal Jordanian offers a variety of seating arrangements. Economy class seats provide adequate legroom, with some passengers commenting that they are among the most comfortable in this price range. The seats are generally well-cushioned, and the recline function is adequate for most flights. In business class, the seats are more spacious and offer more premium comfort, with fully-flat beds available on certain long-haul routes.

Cleanliness
Royal Jordanian’s aircraft are generally well-maintained, and cleanliness is a priority. The cabins are tidy, and the toilets are cleaned periodically during the flight. Passengers have consistently commented on the cleanliness of the cabin, which adds to the overall comfort of the journey.

Pros

• Comfortable seats in both economy and business classes.
• Regular cleaning of cabins and toilets during flights.

Cons

• Older aircraft may offer less comfortable seating.
• Slight inconsistencies in seat comfort depending on the aircraft type.

Rating: 4/5

6. In-flight Services of Royal Jordanian

Cabin Crew
Royal Jordanian’s flight attendants are friendly, professional, and helpful, ensuring a positive inflight experience. However, service can feel rushed on short flights, especially in economy class. On longer flights, the service tends to be more attentive, with crew members offering regular drink refills and assistance.

Food & Beverages
In-flight meals, especially on long-haul flights, are typically decent, with a range of options available for different dietary needs. The meals are often well-seasoned and tasty, although some passengers feel that they lack variety on short flights. Complimentary beverages, including soft drinks, tea, and coffee, are offered throughout the flight. Alcoholic drinks are available for purchase on most flights.

Entertainment
Royal Jordanian provides a selection of movies, TV shows, and music, though the entertainment system can feel outdated on some aircraft. Passengers have mentioned that newer planes feature a better, more modern system with a wider range of content.

Pros

• Friendly, professional cabin crew.
• Decent meal quality on long-haul flights.
• Complimentary drinks during the flight.

Cons

• Limited entertainment options on some planes.
• Service can be rushed on shorter flights.

Rating: 3.5/5

7. Baggage Handling of Royal Jordanian

Baggage Claim
Royal Jordanian generally handles baggage well, with few reports of lost luggage. Most passengers find that their luggage is delivered promptly and intact at their destination. However, there have been occasional reports of delays at baggage claim, particularly at busy airports.

Special Requests
Royal Jordanian is also responsive to special baggage requests, such as oversized or fragile items. The airline allows passengers to arrange for these items during booking or at the check-in counter, with no major complications.

Pros

• Efficient baggage delivery in most cases.
• Attention to special baggage requests.

Cons

• Rare cases of delayed baggage delivery.
• Baggage claim can be slow at certain airports.

Rating: 4/5

8. Value for Money of Royal Jordanian

Competitive Pricing
Royal Jordanian offers competitive pricing for the level of service provided. While it is not always the cheapest airline, it offers reasonable rates, especially for routes that are not served by other major international carriers. For the quality of service, passengers typically feel they are getting good value for their money.

Additional Costs
One downside to flying with Royal Jordanian is the additional costs that may accumulate. Seat selection, extra baggage, and premium services all come at an added cost. These fees can add up, especially for families or those traveling with excess luggage.

Pros

• Reasonable pricing for the service level provided.
• Comfortable flights and attentive service.

Cons

• Additional fees for extras like seat selection and baggage.
• Pricing can be higher than some budget carriers.

Rating: 4/5

9. Overall Experience of Royal Jordanian

Royal Jordanian offers a generally positive flying experience with some notable strengths, such as its friendly staff, comfortable seating, and smooth check-in process. The airline performs well in terms of punctuality and cleanliness, though there are areas for improvement, particularly in terms of communication during delays and the inconsistency of service on shorter flights. However, considering the overall experience, Royal Jordanian remains a reliable choice for travelers.

10. Final Verdict of Royal Jordanian

Rating: 4/5

Royal Jordanian provides an excellent service for the price. While there are some minor issues that could be improved—such as better communication during delays and more consistent in-flight service—the airline offers an overall solid experience. Whether you are flying to the Middle East or another global destination, Royal Jordanian ensures comfort, reliability, and good value for money.