Booking & Website/App Experience with Fiji Airways
Rating: 3.5/5
Booking with Fiji Airways is generally straightforward, with a functional website that allows you to select fares, manage bookings, and pre-select seats. Economy fares often include two checked bags and a carry-on, which is a plus compared to some competitors. However, the airline lacks features like live web chat support, which can make post-booking changes or inquiries less convenient compared to larger carriers. Some users reported issues with booking modifications and limited customer service responsiveness in special situations, such as needing to change flights due to emergencies. Overall, while the booking process is solid, there’s room for improvement in digital support and flexibility.
Check-in Process with Fiji Airways
Rating: 3/5
Check-in at the airport is generally efficient, with separate counters for economy and business class, and wait times averaging around 15 minutes5. However, some travelers have experienced confusion and delays, especially at Fiji’s Nadi Airport, where the boarding process can be chaotic due to unclear announcements and crowded boarding groups. There have also been isolated reports of unprofessional behavior and inconsistent enforcement of priority boarding, which detracted from the experience for some passengers. On the positive side, check-in staff are often described as friendly and accommodating.
Airport Experience for Fiji Airways
Rating: 3.5/5
The airport experience varies depending on location. At Nadi International Airport, the facilities are somewhat dated but currently undergoing renovations5. The general departure lounge can be crowded with limited seating, but Priority Pass and Fiji Airways lounge access offer a welcome respite with comfortable seating, fresh amenities, and a good buffet selection5. Some travelers noted the lack of lounge access for non-status passengers and the need for printed boarding passes, which can add to pre-flight stress. Security and boarding areas are described as busy but manageable.
Punctuality of Fiji Airways
Rating: 4/5
Fiji Airways generally maintains good punctuality, with most flights departing and arriving on time. There are occasional delays, often related to connecting flights or airport congestion, but these are not frequent enough to be a major concern. When delays do occur, communication from the airline is adequate but not exceptional.
In-flight Comfort & Cleanliness of Fiji Airways
Rating: 4/5
The in-flight experience is a highlight for many passengers. The Airbus A350-900 features comfortable seating with decent recline and supportive pillows, making long-haul travel more bearable. Blankets and headphones are provided, and the cabin is kept clean with well-maintained lavatories. Some users found the legroom in certain rows limited, so seat selection is important for taller travelers. The overall cleanliness and presentation of the cabin are consistently praised, though some older aircraft may feel less modern.
In-flight Services of Fiji Airways
Rating: 4/5
Cabin crew are frequently described as attentive, kind, and accommodating, embodying the airline’s signature “Bula hospitality”. In-flight entertainment is adequate, with personal screens and a reasonable selection of movies and shows, though not as extensive as some larger airlines. Wi-Fi is available at a reasonable price, but free messaging does not always work as advertised. Meal service is generally prompt, with hot towels and multiple options for breakfast and dinner, though the quality can be variable.
Food and Beverages of Fiji Airways
Rating: 3.5/5
Meal options cater to a variety of dietary needs, and pre-ordering special meals is possible. While some dishes, like chickpea makhani and scrambled eggs, are enjoyable, others are bland or uninspired. The beverage selection is standard for international economy, with both alcoholic and non-alcoholic options. Overall, the food is better than some competitors but not a standout feature.
Baggage Handling of Fiji Airways
Rating: 2.5/5
Baggage handling is an area where Fiji Airways receives mixed feedback. While most bags arrive on time, there are reports of delayed or damaged luggage, with some passengers experiencing cracked suitcases and broken handles. The airline generally resolves delayed baggage quickly, but damage claims and special meal requests have sometimes been mishandled or ignored, leading to frustration for affected travelers. Improvement in baggage care and customer service responsiveness is needed.
Value for Money of Fiji Airways
Rating: 3/5
Fiji Airways offers competitive fares, especially on routes between the U.S., Australia, and the South Pacific. The inclusion of checked bags and friendly service adds value, but inconsistent ground service, baggage issues, and limited digital support can detract from the overall value proposition. For travelers seeking a unique island hospitality experience and direct routes to Fiji, the airline is a solid choice, but those prioritizing flawless logistics may find better value elsewhere.
Overall Experience of Fiji Airways
Rating: 3.5/5
Fiji Airways delivers a memorable in-flight experience with warm service, comfortable cabins, and a taste of Fijian hospitality. However, the ground experience—especially at Nadi Airport—can be chaotic, and baggage handling needs improvement. The airline is best suited for travelers who value friendly service and are willing to overlook some operational hiccups.
Final Verdict of Fiji Airways
Fiji Airways stands out for its in-flight hospitality, comfort, and unique island charm, making it a pleasant option for those flying to or through the South Pacific. While the booking and check-in processes are generally smooth, improvements are needed in digital support, baggage handling, and ground operations. For travelers prioritizing a warm, authentic travel experience and direct access to Fiji, Fiji Airways is a worthwhile choice, but those seeking seamless logistics and premium ground service may want to weigh their options. Overall, Fiji Airways earns a respectable 3.5 out of 5 stars.