Booking & Website/App Experience with Ethiopian Airlines
Rating: 3.5/5
Booking tickets with Ethiopian Airlines is generally straightforward, with competitive fares and a functional website. Many travelers appreciate the value, especially when compared to major competitors, and find the booking process intuitive. However, there are reports of issues when it comes to modifying bookings or dealing with customer service for changes—especially in cases of emergencies or bereavement, where empathy and flexibility were lacking. The app and online check-in features work for most, but some have faced technical glitches or confusion regarding ticket changes and seat selection.
Check-in Process with Ethiopian Airlines
Rating: 4/5
The check-in process is often described as efficient and hassle-free at many airports, with attentive staff and streamlined procedures. Online check-in is available and generally reliable. However, at certain locations—particularly Addis Ababa—long queues and confusion at counters have been reported, especially when dealing with connecting flights or special requests. Overall, most travelers find the process acceptable, though not exceptional.
Airport Experience for Ethiopian Airlines
Rating: 2.5/5
Experiences at Ethiopian Airlines’ main hub, Addis Ababa Bole International Airport, are mixed. While some find the airport efficient with minimal lines at immigration and security on certain days, many describe it as chaotic, with long queues, poorly managed facilities, and unhelpful or even rude staff. The airport lounges, especially the Priority Pass lounge, receive particularly negative feedback for being overcrowded and lacking amenities3. Baggage delivery can be slow and confusing, with little guidance on where to collect luggage.
Punctuality of Ethiopian Airlines
Rating: 4/5
Punctuality is a strong point for Ethiopian Airlines, with most flights departing and arriving on time and connections generally being reliable. However, there are notable exceptions where flights were rescheduled or changed without adequate notice, causing major inconvenience for some passengers. Overbooking and last-minute changes have also been reported, leading to missed flights and extended waits at the airport.
In-flight Comfort & Cleanliness of Ethiopian Airlines
Rating: 3.5/5
Seating comfort is average for economy class, with some passengers finding the seats cramped or uncomfortable, especially on older aircraft. Cabin cleanliness is generally rated as fair to good, though not outstanding. The temperature in the cabin can be inconsistent, sometimes uncomfortably cold. The in-flight entertainment system is considered basic and occasionally non-functional, with limited content and unreliable Wi-Fi.
In-flight Services of Ethiopian Airlines
Rating: 4/5
Cabin crew are frequently praised for being friendly, efficient, and attentive, especially on long-haul flights. Most passengers feel well cared for, with staff making efforts to assist those with special needs or mobility issues. However, there are occasional reports of indifference or lack of empathy, particularly when language barriers are present or during stressful situations. Service consistency can vary depending on the route and crew.
Food and Beverages of Ethiopian Airlines
Rating: 4/5
The quality of food and beverages is above average for many travelers, with meals described as consistently good and sometimes better than those offered by more renowned airlines. Special touches, such as Ethiopian coffee and local beer, are appreciated. However, meal choices can be limited, and some passengers find the options repetitive on longer journeys.
Baggage Handling of Ethiopian Airlines
Rating: 2.5/5
Baggage handling is a significant area of concern. Delays in baggage delivery, especially at Addis Ababa, are common, with some travelers waiting hours or even days for their luggage. Communication and compensation for lost or delayed bags are often lacking, with reports of unresponsive customer service and unresolved claims. For those whose baggage arrives on time, the process is uneventful, but the risk of issues is higher than average.
Value for Money of Ethiopian Airlines
Rating: 4/5
Ethiopian Airlines offers competitive fares and a strong route network, making it a good value option for budget-conscious travelers. The overall quality of service, especially on long-haul routes, is generally seen as matching or exceeding the ticket price. However, the risk of service inconsistencies, baggage delays, and airport chaos can detract from the perceived value for some passengers.
Overall Experience of Ethiopian Airlines
Rating: 3.5/5
Ethiopian Airlines delivers a solid, reliable experience for most travelers, particularly in terms of punctuality, in-flight service, and value. The airline’s extensive network and competitive pricing make it a practical choice for many routes. However, significant drawbacks include inconsistent ground service, chaotic airport experiences at the main hub, and baggage handling issues. Those with straightforward itineraries and modest expectations will likely be satisfied, but travelers requiring flexibility or premium services may encounter frustration.
Final Verdict of Ethiopian Airlines
Ethiopian Airlines stands out as an affordable and generally reliable option for international travel, especially for those seeking good value and a broad route network. The airline’s strengths lie in its punctuality, friendly cabin crew, and above-average in-flight catering. However, travelers should be prepared for potential challenges at Addis Ababa airport, occasional lapses in customer service, and baggage delays. For most, the positives outweigh the negatives, but those seeking a seamless, premium experience may wish to consider alternatives. Overall, Ethiopian Airlines earns a respectable 3.5 out of 5 stars for its blend of value, service, and global reach.