Flying with Brussels Airlines offers a combination of both pros and cons, with an overall satisfactory experience for many passengers. Based on real-user feedback gathered from travelers around the world, here’s an in-depth review covering all aspects of the airline’s services.
Booking & Website/App Experience with Brussels Airlines: 4/5
Booking with Brussels Airlines is a straightforward process. Their website and mobile app are user-friendly, offering an easy-to-navigate interface for selecting flights, adding extra services, and making payments. Many users have praised the convenience of the app, especially for managing bookings, checking flight statuses, and accessing digital boarding passes.
On the downside, some customers have noted occasional technical glitches or slow load times during peak booking periods. While the app is generally well-received, it is not as feature-rich as some competitors in terms of in-app customer service or additional personalization features.
Check-in Process with Brussels Airlines: 3.5/5
The check-in process with Brussels Airlines is relatively seamless, with options to check in online up to 24 hours before departure. Most passengers find this convenient and time-saving, especially when traveling with carry-on luggage only.
However, there have been reports of long queues at airport check-in counters, particularly during busy travel periods. While online check-in works fine for the majority, some passengers have had trouble accessing their boarding passes, either due to issues with the website or the app. Self-check-in kiosks are available at some airports, but these are not always operational, leading to frustration for some travelers.
Airport Experience for Brussels Airlines: 4/5
The overall airport experience with Brussels Airlines is generally positive, with the airline’s staff being described as polite and helpful. The airline’s check-in desks and departure gates are typically well-organized, making it easy to find where you need to go.
However, some passengers have complained about the quality of Brussels Airlines’ lounges, with a few stating they felt underwhelming compared to those of other European carriers. The wait times at security can also vary significantly depending on the airport, and while Brussels Airlines cannot control this, it’s worth noting that there have been instances where passengers felt rushed or inconvenienced.
Punctuality of Brussels Airlines: 4.5/5
Brussels Airlines has a strong reputation for punctuality. The majority of flights are reported to depart and arrive on time, with many travelers noting that they have experienced few delays when flying with this airline. The airline has an on-time performance rate above average for European carriers, and any delays are typically communicated promptly to passengers.
Occasionally, there have been minor delays due to weather or operational reasons, but these tend to be the exception rather than the norm.
In-flight Comfort & Cleanliness of Brussels Airlines: 4/5
Most passengers find the seating comfort on Brussels Airlines to be acceptable for short to medium-haul flights. The seats are adequately spaced for European routes, though some travelers on longer flights have commented that the seats can feel a bit cramped. The airline offers both standard economy seating and more spacious options for those willing to pay extra for additional legroom.
Cleanliness is consistently praised, with many travelers mentioning that the cabins and restrooms are well-maintained. Brussels Airlines also takes health and hygiene seriously, especially in light of the ongoing global health concerns, regularly cleaning surfaces and providing hand sanitizers on board.
In-flight Services of Brussels Airlines: 3.5/5
The in-flight service on Brussels Airlines is a mix of positive and negative reviews. Cabin crew members are generally described as friendly and professional, providing courteous service throughout the flight. However, the overall in-flight experience can vary depending on the flight length and time of day.
Passengers on long-haul flights have commented that the service can feel less personalized compared to other full-service carriers. Additionally, the lack of inflight entertainment options on some aircraft has been pointed out as a downside, especially for longer flights. On the positive side, many travelers appreciate the availability of Wi-Fi on certain flights, though its quality can be inconsistent.
Baggage Handling of Brussels Airlines: 4/5
Baggage handling is typically smooth with Brussels Airlines. The airline’s baggage claim process is efficient, and luggage is reported to arrive on time in most cases. Lost luggage is a rare occurrence, and when it happens, the airline’s customer service is generally quick to resolve the issue.
One downside noted by a few passengers is the baggage fees for checked luggage, which can feel steep, especially on cheaper ticket classes. However, Brussels Airlines’ baggage policies are fairly transparent, and travelers are usually aware of what they are paying for when booking their flights.
Value for Money of Brussels Airlines: 4/5
Brussels Airlines offers competitive pricing, especially for flights within Europe. Passengers often report that the airline provides good value for the money, with basic services included in the ticket price (such as one piece of carry-on luggage). The cost of add-ons, such as checked baggage or seat selection, is clear and reasonable, but many travelers feel that the total cost can add up quickly if these extras are needed.
Overall, for the price, Brussels Airlines provides a solid flight experience, though it may not offer as many perks as some higher-end competitors.
Overall Experience of Brussels Airlines: 4/5
Brussels Airlines provides an overall positive travel experience. While there are areas where improvements could be made, such as in-flight entertainment and the occasional glitches in the booking system, the airline delivers well in terms of punctuality, service, and comfort. Passengers consistently report that they would fly with Brussels Airlines again, especially for short-to-medium-haul flights.
Final Verdict of Brussels Airlines: 4/5
Brussels Airlines is a solid choice for travelers looking for a reliable European carrier. With an efficient booking process, good punctuality, and friendly cabin crew, the airline offers good value for money. While there are a few areas to improve upon, such as in-flight services on long-haul flights and the occasional issues with baggage handling, the overall experience is positive. If you’re flying within Europe or on a short-haul route, Brussels Airlines offers a comfortable and affordable option that delivers on its promises.