Booking & Website/App Experience with Alitalia

Rating: ★★☆☆☆ (2/5)

Alitalia’s online booking system has garnered mixed reviews. While some passengers found the website user-friendly, others reported difficulties with seat selection and booking errors. The mobile app, which has now been replaced by ITA Airways’ app, was criticized for its lack of essential features and poor customer service. Many users experienced issues such as lost reservations and unresponsive support.

Check-in Process with Alitalia

Rating: ★★☆☆☆ (2/5)

The check-in process has been a point of contention for many travelers. Some passengers reported difficulties with online check-in, citing unhelpful prompts and system errors. At the airport, while some found the process smooth, others encountered long lines and uncooperative staff. Instances of missing or incorrect boarding passes added to the frustration.

Airport Experience for Alitalia

Rating: ★★★☆☆ (3/5)

Experiences at Alitalia’s check-in counters and lounges vary. While some travelers appreciated the helpfulness of the ground staff, others noted a lack of organization and clarity in procedures. The ambiance of the lounges received mixed reviews, with some praising the comfort and amenities, while others felt they were lacking in quality and service.

Punctuality of Alitalia

Rating: ★★★☆☆ (3/5)

Alitalia’s punctuality record is inconsistent. While some flights departed and arrived on time, others experienced delays. For instance, a flight from Rome to Johannesburg was delayed by an hour, while another from Moscow to Rome faced a 15-minute delay. Such variations suggest that punctuality may depend on the specific route and operational conditions.

In-flight Comfort & Cleanliness of Alitalia

Rating: ★★☆☆☆ (2/5)

Passenger feedback indicates that in-flight comfort and cleanliness are areas needing improvement. Seats were often described as uncomfortable, especially on long-haul flights. Cleanliness standards were also questioned, with reports of dirty bathrooms and unkempt cabins. However, some travelers did find the seating adequate for short-haul journeys.

In-flight Services of Alitalia

Rating: ★★☆☆☆ (2/5)

In-flight services have received criticism for inconsistency. While some passengers praised the flight attendants’ professionalism and the quality of meals, others reported poor service and subpar food offerings. Complaints about limited beverage options and lack of entertainment options were also noted.

Baggage Handling of Alitalia

Rating: ★☆☆☆☆ (1/5)

Baggage handling has been a significant issue for Alitalia. Numerous reports highlight instances of lost or delayed luggage, with some travelers waiting several days for their bags to arrive. Efforts to contact customer service for assistance were often met with unhelpfulness or lack of response, leading to increased frustration among passengers.

Value for Money of Alitalia

Rating: ★★☆☆☆ (2/5)

Considering the mixed experiences across various aspects of the service, many passengers feel that Alitalia does not offer the best value for money. While some found the fares competitive, the quality of service, comfort, and reliability often did not align with the price paid. Travelers seeking consistent quality may find better value with other carriers.

Overall Experience of Alitalia

Rating: ★★☆☆☆ (2/5)

Alitalia’s overall performance has been a blend of positive and negative experiences. While some passengers had satisfactory journeys, many others encountered issues ranging from booking difficulties to baggage problems. The inconsistency in service quality and reliability has led to a general sense of dissatisfaction among a significant portion of travelers.

Final Verdict of Alitalia

Rating: ★★☆☆☆ (2/5)

Alitalia’s legacy as Italy’s flagship carrier is marred by a history of financial instability and operational challenges. While some travelers have had pleasant experiences, the airline’s inconsistent service, comfort, and reliability issues have led to widespread criticism. For those considering travel to or from Italy, it may be advisable to explore alternative carriers that offer more consistent service and value.

Note: This review is based on aggregated passenger feedback and publicly available information as of June 2025. Individual experiences may vary.