Booking & Website/App Experience with Jeju Air
Booking a flight with Jeju Air is straightforward through their official website or mobile app. The interface is user-friendly, allowing passengers to select flights, manage bookings, and add services like extra baggage or seat selection. However, some users have reported occasional glitches during the booking process, such as issues with booking reference recognition. Despite these minor setbacks, the overall experience is efficient.
Rating: ★★★★☆
Check-in Process with Jeju Air
Check-in can be completed online or at the airport. Online check-in is available 24 hours before departure and is generally smooth, with options to select seats and add baggage. At the airport, self-service kiosks expedite the process, though during peak times, queues can form. Some passengers have experienced delays, with reports of over an hour spent at check-in counters.
Rating: ★★★☆☆
Airport Experience for Jeju Air
Jeju Air operates from major airports like Incheon, Gimpo, and Jeju. Their counters are typically well-signposted, and staff are available to assist passengers. However, there have been instances where passengers faced confusion regarding terminal assignments, leading to last-minute terminal changes. Overall, the airport experience is standard for a low-cost carrier.(trevorocity.com)
Rating: ★★★☆☆
Punctuality of Jeju Air
Jeju Air has a commendable on-time performance record. For instance, Flight 7C112 achieved an impressive on-time performance rating of 4.9 out of 5, with 90% of flights departing on time and an average delay of just under 12 minutes. This punctuality is a significant advantage for travelers on tight schedules.(flightstats.com)
Rating: ★★★★★
In-flight Comfort & Cleanliness of Jeju Air
The airline operates an all-Boeing 737 fleet, offering a standard economy class experience. Seats are functional, with adequate legroom for shorter passengers, though taller individuals might find the space limited. Cabin cleanliness is generally maintained, with clean restrooms noted on several flights. However, some passengers have mentioned that the interiors are basic and lack modern amenities like charging ports.(en.wikipedia.org, knaviation.net)
Rating: ★★★☆☆
In-flight Services of Jeju Air
As a low-cost carrier, Jeju Air offers a no-frills service. Complimentary water is provided, and passengers can purchase snacks and beverages onboard. The quality and variety of food options are considered reasonable for the price point. Cabin crew are generally described as professional and efficient, though the level of attentiveness can vary.(skytraxratings.com)
Rating: ★★★☆☆
Baggage Handling of Jeju Air
Baggage policies are standard, with options to purchase additional baggage allowance. Some travelers have reported issues with excess baggage charges, noting that fees can accumulate quickly if not managed during booking. Baggage delivery upon arrival is typically prompt, though delays have been reported in certain instances.
Rating: ★★★☆☆
Value for Money of Jeju Air
Jeju Air offers competitive pricing, especially for domestic routes within South Korea. While the base fare is low, additional fees for baggage, seat selection, and onboard services can add up. Despite these extras, many passengers find the overall value acceptable, particularly when considering the airline’s punctuality and network coverage.
Rating: ★★★★☆
Overall Experience of Jeju Air
Jeju Air provides a reliable and affordable option for travelers, particularly those flying domestically within South Korea. While the service is basic and additional fees are common, the airline’s punctuality and extensive route network make it a practical choice for budget-conscious passengers. However, potential travelers should be aware of the extra costs associated with baggage and onboard services.
Rating: ★★★☆☆
Final Verdict of Jeju Air
Jeju Air stands out as a solid low-cost carrier offering competitive fares and a reliable flight schedule. While it may not provide the luxury of full-service airlines, it delivers value for money, especially for short-haul and domestic flights. Travelers seeking affordable options without expecting premium services will find Jeju Air a commendable choice.(kayak.com)
Overall Rating: ★★★☆☆