Booking & Website/App Experience with TAROM

Rating: ⭐⭐⭐☆☆ (3/5)

TAROM’s online booking system offers basic functionalities but lacks the sophistication seen in other modern airlines. While booking flights is straightforward, many passengers have reported that the website feels outdated and slow, especially during peak booking times. The design, though functional, could benefit from a more user-friendly interface and quicker load times.

Additionally, the mobile app, while convenient for booking and checking in, has received mixed reviews. Some users praise its simplicity and ease of use, while others have mentioned glitches, particularly when retrieving boarding passes. Mobile check-in can occasionally fail, and users have noted the app does not always sync well with frequent updates to their flight status. One of the most frequent complaints involves users being unable to access boarding passes due to app failures.

Given the state of TAROM’s online presence, it’s evident that there’s room for improvement. Travelers looking for a seamless and modern digital experience may find TAROM lacking compared to other major airlines.

Check-in Process with TAROM

Rating: ⭐⭐⭐☆☆ (3/5)

The check-in process for TAROM can be inconsistent. While some passengers have had a smooth experience with no issues at all, others have encountered long waits and delays. At certain airports, passengers have reported that the check-in counters were understaffed, leading to crowded queues, especially during peak hours.

For instance, passengers traveling from Bucharest and other European hubs have complained about check-in lines moving slowly, with only a few counters open during busy travel periods. However, some users did appreciate the availability of self-service kiosks at select airports, which expedited the process for those who opted to use them.

Despite the occasional hiccup in customer service and efficiency, check-in personnel are generally polite and helpful, which mitigates some of the frustration. Nonetheless, TAROM could greatly benefit from streamlining their check-in process to offer a smoother, more efficient experience, especially during busy travel seasons.

Airport Experience for TAROM

Rating: ⭐⭐⭐☆☆ (3/5)

TAROM’s airport experience is a mixed one, heavily dependent on the specific airport and time of day. In major hubs such as Bucharest Henri Coandă, the experience can be relatively seamless with well-organized queues, knowledgeable staff, and good communication. However, when traveling to smaller or less busy airports, the experience can drastically differ. Passengers have reported disorganized boarding processes, with limited staff and unclear instructions during delays.

In some cases, there have been complaints about the lack of clear signage and insufficient customer support when things go wrong. One notable instance was a flight cancellation that left passengers stranded without proper communication or assistance from ground staff. While these incidents appear to be isolated, they are a clear indication that TAROM’s airport operations need improvement, particularly in handling disruptions and ensuring clear communication with passengers.

Punctuality of TAROM

Rating: ⭐⭐⭐☆☆ (3/5)

Punctuality is an area where TAROM seems to have a mixed track record. Some flights depart and arrive on time, but delays are not uncommon. Passengers flying from Bucharest to various European destinations have reported several instances of delays, especially when transferring from one TAROM flight to another. The delays often seem to stem from operational issues, such as late arrivals from connecting flights or issues related to ground handling.

However, when TAROM does manage to stay on schedule, the experience is much smoother. On-time departures are appreciated by passengers, and the overall flight experience is generally pleasant. The inconsistency in punctuality, however, affects the airline’s reputation, and TAROM could certainly improve its coordination and time management processes to reduce delays.

In-flight Comfort & Cleanliness of TAROM

Rating: ⭐⭐⭐☆☆ (3/5)

TAROM’s in-flight comfort varies depending on the aircraft model. While some passengers report comfortable seating with adequate legroom on newer aircraft, others have mentioned cramped seats and insufficient legroom on older models. The seating configuration is generally standard, but on longer flights, the discomfort can be more pronounced, especially on flights with full bookings.

Regarding cleanliness, there have been mixed reviews. While some passengers praised the cleanliness of the cabins, others mentioned that certain aircraft showed signs of wear and tear, including dirty tray tables and stained seats. Additionally, reports of grime around overhead compartments and personal air vents suggest that TAROM needs to be more diligent in maintaining hygiene throughout the aircraft.

While these cleanliness issues are not necessarily widespread, they indicate a need for improvement in aircraft maintenance and cabin upkeep.

In-flight Services of TAROM

Rating: ⭐⭐⭐☆☆ (3/5)

TAROM offers a basic in-flight service, including snacks and beverages, which is standard for European short-haul flights. Passengers flying on shorter routes tend to be satisfied with the quick service and the available options. However, on longer flights, in-flight meal offerings can be hit or miss. While some travelers have enjoyed fresh, tasty meals, others have found the food lacking in quality, with limited choices for special dietary requirements.

The airline also provides entertainment through overhead monitors, but these are often criticized for offering limited options. Personal in-flight entertainment systems are not available on many flights, which can be a downside for passengers seeking a more engaging experience during longer journeys. As in-flight entertainment options improve across the airline industry, TAROM has room to modernize its offerings.

Baggage Handling of TAROM

Rating: ⭐⭐☆☆☆ (2/5)

One of the most commonly reported problems with TAROM involves baggage handling. A number of passengers have experienced delays in receiving their checked luggage, with some even reporting lost bags. While TAROM does offer baggage claim services, the communication process during baggage delays leaves much to be desired. Some passengers have reported long waits for information about the status of their bags, and a lack of transparency has resulted in frustration.

One traveler’s experience involved a missed connection and a delayed bag that arrived several days later. The lack of timely updates from baggage handling teams led to added stress and inconvenience. In addition, passengers flying from non-hub airports have noted that staff at smaller locations were less responsive to baggage-related inquiries. Given that TAROM is a legacy carrier, its baggage handling services should be more reliable.

Value for Money of TAROM

Rating: ⭐⭐⭐☆☆ (3/5)

TAROM offers competitive fares, especially for short-haul flights within Europe. The airline’s pricing is generally considered reasonable, and many passengers feel that they receive good value for the ticket price. For the most part, basic services are included, and there are no hidden fees. However, due to inconsistencies in service and amenities, some passengers feel that the overall value could be higher.

Given the occasional in-flight discomfort, subpar food offerings, and baggage issues, TAROM doesn’t always provide a premium service for the price. That said, for short, direct flights, it offers a satisfactory budget option. Still, passengers seeking a higher level of consistency and comfort may want to consider other options in the same price range.

Overall Experience of TAROM

Rating: ⭐⭐⭐☆☆ (3/5)

Overall, TAROM offers a mixed flying experience. Passengers have enjoyed its affordable prices and good punctuality on some routes, but service inconsistencies, outdated technology, and problems with baggage handling prevent it from excelling in customer satisfaction. TAROM’s crew is generally courteous and professional, but service can be hit or miss depending on the flight route and airport.

For budget-conscious travelers looking for short-haul flights within Europe, TAROM provides a solid option, but those seeking a higher level of service or more modern amenities may want to consider other carriers. There is definitely room for TAROM to improve in multiple areas to enhance the overall flying experience.

Final Verdict of TAROM

Rating: ⭐⭐⭐☆☆ (3/5)

TAROM is a solid option for budget-conscious travelers looking to fly within Europe. It offers competitive pricing, but its inconsistency in areas such as customer service, baggage handling, and in-flight comfort makes it a less-than-ideal choice for those seeking a seamless travel experience. With improvements in check-in efficiency, in-flight services, and cleanliness, TAROM could easily enhance its position as a more reliable carrier.

For now, TAROM’s service is adequate for travelers who are primarily focused on affordability and convenience, but higher expectations may lead to disappointment.