Booking & Website/App Experience with Sun Country Airlines
Rating: ⭐⭐⭐☆☆ (3/5)
Sun Country Airlines offers a straightforward booking process through its website and mobile app. The platform is easy to navigate, with clear options for seat selection and flight choices. Travelers can quickly browse available dates and prices, making it convenient for quick bookings.
However, several users have mentioned that their booking experiences were not flawless. Issues such as unexpected charges for additional services, slow website performance during peak booking times, and, in some cases, difficulty receiving booking confirmations were highlighted. These issues sometimes led to confusion and frustration, especially for passengers who had difficulty contacting customer service for resolution. One traveler mentioned not receiving an email confirmation despite completing the booking process, causing concern about whether the reservation was actually made.
Tip: To minimize potential issues, always double-check the booking details and confirm that the payment has been processed successfully. Opting for direct bookings through the airline’s official website may also help reduce complications.
Check-in Process with Sun Country Airlines
Rating: ⭐⭐⭐☆☆ (3/5)
The check-in process with Sun Country Airlines is available both online and at the airport. Online check-in opens 24 hours before departure, which is convenient for passengers looking to save time. The online check-in is simple and straightforward, allowing passengers to select seats, add baggage, and receive their boarding passes digitally.
However, some travelers reported difficulties at the airport, particularly when using self-check-in kiosks. In certain locations, passengers noted that the kiosks malfunctioned, or there were long queues at the counters due to understaffing, causing delays. A few passengers even reported that some airports did not have kiosks available, which resulted in longer wait times at check-in counters. While these issues were not universal, they can significantly impact the travel experience, especially for those on tight schedules.
Tip: Arriving at the airport well in advance can help mitigate the stress of long lines or potential kiosk malfunctions.
Airport Experience for Sun Country Airlines
Rating: ⭐⭐⭐☆☆ (3/5)
Sun Country Airlines’ airport experience is highly dependent on the location. In some airports, passengers have praised the airline’s staff for their professionalism and helpfulness. They described the boarding process as smooth and organized, with staff offering clear instructions and assistance to those who needed help.
However, there have been complaints about inconsistent service at some airports. Travelers reported long wait times during peak hours, and in certain cases, staff were perceived as unhelpful during delays. One passenger recounted an experience where they were left stranded for several hours due to a delayed flight, with little communication from Sun Country representatives about the situation or alternative arrangements.
Tip: If you’re flying during peak times, ensure you check the airport’s amenities and staffing availability beforehand. Stay informed through flight status updates to reduce surprises.
Punctuality of Sun Country Airlines
Rating: ⭐⭐☆☆☆ (2/5)
Punctuality has been one of the weaker aspects of Sun Country Airlines. Several passengers have shared experiences of flights being delayed by over an hour, which led to missed connections or changes in their travel plans. While some travelers reported timely arrivals, the frequency of delays seems to be higher compared to other budget carriers. In some cases, passengers reported little to no communication from the airline regarding the delays, which made the situation more frustrating.
A few travelers mentioned that they had to wait for several hours at the gate due to unexplained delays, only to find out the flight would be further delayed. Some even shared that, despite early check-ins, their flights were delayed so significantly that they missed connecting flights without receiving adequate support or compensation from the airline.
Tip: Always check flight status updates on the airline’s app or website before heading to the airport. If you have tight connections, consider adding extra time between flights to accommodate potential delays.
In-flight Comfort & Cleanliness of Sun Country Airlines
Rating: ⭐⭐⭐☆☆ (3/5)
The in-flight comfort offered by Sun Country Airlines is consistent with other budget carriers. Passengers sit in standard economy seats, which are generally comfortable but lack extra space. The legroom is adequate, but those over 6 feet tall may find the seating cramped, especially during longer flights. One common complaint is that the seats do not recline, which limits comfort during the flight, especially for those attempting to rest.
On a positive note, the cleanliness of Sun Country’s planes generally receives good reviews. Passengers frequently noted that the cabins were tidy, with clean bathrooms and well-maintained interiors. The airline appears to make an effort to keep the cabin in good condition throughout the flight.
Tip: If you’re tall or need extra comfort, consider purchasing additional legroom or opting for a seat with more space when booking your flight.
In-flight Services of Sun Country Airlines
Rating: ⭐⭐⭐☆☆ (3/5)
Sun Country Airlines offers basic in-flight services, which are typical for a low-cost carrier. The airline provides complimentary light snacks, such as pretzels or crackers, but drinks and additional food are available for purchase. While this may suit budget travelers, it does not offer the same extensive in-flight meal options as full-service airlines. Passengers can also purchase premium snacks or beverages for an additional fee, but the overall range is somewhat limited.
In terms of customer service, experiences were mixed. Some passengers praised the flight attendants for being friendly and attentive, while others reported that the crew appeared less engaged or even dismissive during the flight. It is clear that the quality of service may depend on the specific crew working on the flight.
Tip: Prepare for a no-frills experience, and if you want something more substantial, it’s a good idea to bring your own snacks or meals on board.
Baggage Handling of Sun Country Airlines
Rating: ⭐⭐☆☆☆ (2/5)
Baggage handling is an area where Sun Country Airlines has received several complaints. While some passengers reported no issues with the handling of their checked bags, others faced delays or damage to their luggage. A few travelers shared experiences where their checked bags arrived hours after their flights, and in some cases, items went missing from their luggage.
In rare cases, passengers received damaged luggage, and the process for reporting these issues was often cumbersome and slow. This was particularly concerning for travelers who were on tight schedules or had fragile items in their bags.
Tip: If possible, try to keep essential items in your carry-on bag, and label your luggage with clear identification tags to avoid any confusion or delays.
Value for Money of Sun Country Airlines
Rating: ⭐⭐⭐⭐☆ (4/5)
Sun Country Airlines is one of the more affordable options in the U.S. for budget-conscious travelers. The airline’s base fares are highly competitive, and it often runs promotions and discounts that make flights even more affordable. For those willing to accept the no-frills experience, the value for money is significant, especially when booking in advance.
However, additional fees for seat selection, checked baggage, and food onboard can add up, so it’s essential to be mindful of these costs when calculating the total fare. While Sun Country’s base prices remain low, additional services can quickly increase the final cost of your ticket.
Tip: Always review the full list of potential fees before booking to ensure you’re getting the best overall value for your trip.
Overall Experience of Sun Country Airlines
Rating: ⭐⭐⭐☆☆ (3/5)
Sun Country Airlines provides an overall solid budget-friendly flying experience. For travelers looking for affordable fares and a straightforward flight, it offers reasonable value. The airline’s punctuality and in-flight service, however, do have room for improvement, especially when it comes to delays, customer service consistency, and baggage handling. While the airline excels in offering competitive pricing, passengers should be prepared for a more basic, no-frills experience.
For those seeking comfort, amenities, and premium services, Sun Country might not be the best fit, but it offers good value for budget travelers who prioritize savings over luxury.
Final Verdict of Sun Country Airlines
Sun Country Airlines is a great option for travelers looking for an affordable flight option with minimal frills. It provides competitive prices and offers basic services that meet the needs of budget-conscious passengers. However, passengers should be aware of potential delays, occasional service inconsistencies, and additional fees for extras.
If you’re willing to trade off some comfort and service for the cost savings, Sun Country could be an excellent choice. Just ensure that you are prepared for the budget airline experience and factor in all potential fees when making your decision.