1. Booking & Website/App Experience with Porter Airlines: ★★★★☆

Overview:
Porter Airlines offers an efficient, straightforward booking experience, whether through their official website or mobile app. The website is well-designed and user-friendly, offering clear instructions for flight booking, seat selection, and payment options. For many travelers, the process is seamless, from selecting flights to receiving confirmation emails.

Positive Aspects:

• Intuitive Interface: The Porter Airlines website is clean and easy to navigate. Passengers can quickly access flight schedules, choose seats, and pay for tickets without confusion. The “Manage Booking” section is also a valuable feature for those who need to modify their flights.
• Mobile App Functionality: The Porter Airlines app is available on both Android and iOS devices. It allows travelers to check in, get real-time flight updates, and access boarding passes. The app has a minimalistic design that makes it easy to track your flight and adjust your itinerary.
• Promotions & Deals: Many users have praised the airline for offering occasional discounts and promotional fares. Sign-ups for the email list are encouraged, providing travelers with early access to sales or limited-time offers.

Negative Aspects:

• Website Glitches: While the site is generally user-friendly, some users have reported experiencing occasional glitches during booking, such as the site not loading properly or unexpected error messages when trying to confirm bookings.
• Limited Payment Options: While the airline accepts major credit cards, some travelers feel the addition of more payment methods (like PayPal or other alternative options) would improve convenience.
• Booking Issues during High Traffic: During peak seasons, such as holidays or sales events, the website can become congested, resulting in delays during the checkout process or even failed transactions.

Rating: ★★★★☆
While minor technical glitches do occur, the overall booking experience is positive, with clear functionality and easy access to booking and customer service.

2. Check-in Process with Porter Airlines: ★★★★☆

Overview:
Porter Airlines offers both online and in-person check-in options. Online check-in is available starting 24 hours before the scheduled departure, while in-person check-in counters are available at their operating airports.

Positive Aspects:

• Online Check-in: Many users appreciate the option to check in online ahead of time, which helps them save time at the airport. The process is straightforward, with clear instructions. It allows for seat selection, baggage addition, and any special requests to be made ahead of time.
• Dedicated Check-in Counters: At airports like Billy Bishop in Toronto, Porter has dedicated check-in counters for quick assistance. The staff are generally friendly and efficient in handling check-ins, helping streamline the process.
• Priority Check-in for Frequent Flyers: Frequent flyers and those who have opted for certain fare types have access to expedited check-in services, reducing wait times at the airport.

Negative Aspects:

• Delays During Peak Times: During high-traffic times, such as weekends or during the holidays, passengers have reported longer-than-usual wait times at check-in counters. At these times, the staff’s efficiency might not keep pace with the number of travelers.
• Limited Self-check-in Kiosks: While many airports have self-check-in kiosks for faster service, some passengers feel that this feature is lacking in certain locations or that the kiosks could use a bit more attention for user-friendliness.
• Baggage Issues: On occasion, passengers have experienced delays in baggage drop-off or faced difficulties with handling larger carry-ons during check-in.

Rating: ★★★★☆
While the online check-in experience is highly convenient, peak travel times can occasionally cause delays. The in-person check-in counters are efficient but can get crowded during busy periods.

3. Airport Experience for Porter Airlines: ★★★★☆

Overview:
Porter Airlines operates from a variety of airports, with two key hubs being Billy Bishop Toronto City Airport and Toronto Pearson International Airport. These locations influence the overall experience, as both airports offer different atmospheres and facilities.

Positive Aspects:

• Billy Bishop Toronto City Airport: This is a standout in terms of user satisfaction. Billy Bishop is smaller and less crowded than larger international airports, making it a more relaxed and convenient option for travelers. Security lines are short, and passengers often rave about the quiet, comfortable environment.
• Airport Lounges: Porter Airlines provides access to lounges, particularly at Billy Bishop. These lounges offer comfortable seating, complimentary snacks, beverages, and Wi-Fi. Many travelers find these facilities a welcome respite before their flights.
• Expedited Security: For passengers flying out of Billy Bishop, the process is relatively quick and seamless. The airport has specialized security lanes for Porter passengers, ensuring a smooth transition from check-in to the gate.

Negative Aspects:

• Pearson International Airport: While Pearson is a major international hub, it lacks some of the intimacy and smooth flow offered at Billy Bishop. Many travelers have noted that Pearson can feel hectic and chaotic, especially at busy times.
• Crowded Lounges: Although the lounges are well-liked, there have been instances when these spaces become overcrowded during peak times. This can lead to discomfort, especially for passengers expecting a quiet place to relax.
• Limited Food Options: In some airports, particularly Billy Bishop, the range of food and beverage outlets before security can be limited, which has left some passengers wishing for more variety.

Rating: ★★★★☆
Porter Airlines offers a generally pleasant airport experience, especially at Billy Bishop. However, the busy nature of Pearson can detract from the experience for some passengers.

4. Punctuality of Porter Airlines: ★★★☆☆

Overview:
Punctuality is an area where Porter Airlines has received mixed feedback. While many flights depart and arrive on time, there are reports of occasional delays and cancellations.

Positive Aspects:

• On-time Performance: On most occasions, Porter Airlines flights are punctual, and many passengers have shared that their flights arrive or depart within a reasonable window.
• Communication on Delays: When delays do occur, the airline is generally good about providing updates. Staff communicate any potential delays or schedule changes, which helps reduce confusion for travelers.

Negative Aspects:

• Frequent Delays: There are a number of reports from travelers who have faced significant delays, particularly on flights departing from airports like Pearson or during peak travel periods. Some passengers have noted that the airline struggles with maintaining timeliness when weather or operational issues arise.
• Cancellations: A small percentage of Porter Airlines flights have been canceled, leading to frustration. While the airline typically offers compensation, rebooking, or hotel accommodations, the inconvenience of last-minute cancellations has been a source of dissatisfaction.

Rating: ★★★☆☆
Porter Airlines generally performs well with punctuality but can experience delays, particularly during high-demand times or adverse weather conditions.

5. In-flight Comfort & Cleanliness of Porter Airlines: ★★★★☆

Overview:
Porter Airlines’ aircraft fleet, which includes the Embraer E175 and E195-E2, provides passengers with comfortable seating and modern amenities.

Positive Aspects:

• Seating Configuration: The 2-2 seating configuration ensures that passengers never have to sit in a middle seat, which is a standout feature for those seeking comfort. This setup is particularly appreciated on short-haul flights.
• Cleanliness: Passengers have generally found the cabins to be clean and well-maintained. The crew ensures that the aircraft stays tidy throughout the flight, with frequent checks to empty trash bins.
• Comfortable Seats: The seats are designed with adequate legroom and recline features, making for a more pleasant experience, especially for short to medium-haul flights.

Negative Aspects:

• Limited Legroom on Some Aircraft: Some travelers have noted that while legroom is generally acceptable, it can feel cramped on longer flights, particularly for those who are taller or have longer legs.
• Older Aircraft: Some of Porter’s older planes may feel a bit worn, with some passengers mentioning that the upholstery could use updating.

Rating: ★★★★☆
In-flight comfort is solid for the most part, especially with the 2-2 seating layout. However, the legroom on certain planes could be improved for longer journeys.

6. In-flight Services of Porter Airlines: ★★★★☆

Overview:
Porter Airlines provides a range of in-flight services, including complimentary snacks and beverages, which makes for a well-rounded customer experience.

Positive Aspects:

• Free Snacks & Drinks: One of the standout features of Porter Airlines is that they offer free snacks and beverages, including alcoholic drinks. This is a luxury not always found on many other budget carriers, making the overall experience more pleasant.
• In-flight Entertainment: Porter offers a selection of movies, TV shows, and music for passengers to enjoy. The entertainment system is generally reliable, and passengers appreciate the option to pass the time with complimentary media.
• Friendly Flight Crew: Numerous travelers have mentioned the friendly, approachable attitude of the flight crew. Many have praised the professionalism and attentiveness of Porter’s staff, which enhances the overall flight experience.

Negative Aspects:

• Inconsistent Wi-Fi Quality: While Porter offers Wi-Fi on most flights, some passengers have reported inconsistent service. The connection can be slow or unreliable, particularly when the aircraft is flying over more remote areas.
• Limited In-flight Meal Options: While complimentary snacks and drinks are available, some passengers feel that the selection could be more varied or offer additional options for dietary preferences.

Rating: ★★★★☆
Porter’s in-flight services are generally strong, with complimentary beverages and a good entertainment selection. However, the Wi-Fi service and meal options could use some improvement.

7. Baggage Handling of Porter Airlines: ★★★☆☆

Overview:
Baggage handling is another area where Porter Airlines has received mixed reviews. While many passengers report no issues, others have faced problems with delayed or mishandled baggage.

Positive Aspects:

• Prompt Delivery: Many passengers have praised Porter Airlines for their quick baggage delivery at the destination. For most flights, bags arrive within a reasonable timeframe after landing.
• Baggage Allowance: Porter allows travelers to check in one free piece of luggage (up to 23kg), which is a positive aspect for those who need to bring extra items.

Negative Aspects:

• Delayed Baggage: Some travelers have reported delayed luggage, particularly during peak travel periods or after flights that make multiple stops.
• Mishandled Baggage: A small number of passengers have experienced mishandling of baggage, including missing luggage and difficulties with claims for lost items.

Rating: ★★★☆☆
While most passengers have no issues with baggage handling, there have been occasional delays and mishandling, especially during busy travel seasons.

8. Value for Money of Porter Airlines: ★★★★☆

Overview:
Porter Airlines is considered a great value for money by many travelers, especially for those flying short-haul routes.

Positive Aspects:

• Affordable Pricing: The airline’s base fares are competitive, especially considering the additional amenities provided like complimentary snacks, drinks, and Wi-Fi.
• Inclusive Service: Many low-cost carriers charge extra for every little service, but Porter’s inclusion of snacks, beverages, and entertainment makes the value proposition better.
• Comfort & Service: The airline’s commitment to providing a comfortable experience, even in economy, contributes to its strong value for money. Additionally, their friendly and professional staff adds to the overall appeal.

Negative Aspects:

• Add-ons: Some travelers have noted that while base fares are low, certain services like extra luggage or premium seating options can drive up costs, making the overall experience more expensive than expected.
• Occasional Hidden Fees: Some passengers have mentioned feeling that certain fees, such as for checked baggage or other minor services, aren’t always clearly disclosed at the time of booking.

Rating: ★★★★☆
For most travelers, Porter Airlines offers great value for the money, particularly with its included amenities. However, add-ons can raise the overall cost of travel.

9. Overall Experience of Porter Airlines: ★★★★☆

Overview:
Porter Airlines is a solid choice for travelers seeking comfort, convenience, and value for money. Its fleet of modern aircraft, friendly service, and commitment to providing a stress-free experience stand out.

Positive Aspects:

• Efficient Operations: Overall, Porter operates efficiently, offering travelers a smooth experience from booking to arrival. The airline’s reputation for friendliness and ease of travel makes it a solid option.
• Comfort: With its 2-2 seating layout, complimentary snacks, and beverages, Porter is a competitive choice in the Canadian market for both business and leisure travelers.

Negative Aspects:

• Punctuality: Delays do occur, which can be a dealbreaker for those on tight schedules.
• Baggage Issues: While not frequent, mishandling and delayed baggage can cause frustrations for travelers.

Rating: ★★★★☆
Overall, Porter Airlines provides an excellent flying experience, with some areas for improvement, especially related to punctuality and baggage handling.

Final Verdict of Porter Airlines: ★★★★☆

Porter Airlines offers an impressive travel experience, particularly for those looking for comfort, value, and reliability on short to medium-haul flights. The friendly service, added perks like free snacks, drinks, and in-flight entertainment, and a commitment to efficiency contribute to its strong reputation. While occasional delays, baggage mishandling, and limited amenities in certain areas prevent a perfect score, Porter remains a highly recommended airline for those traveling within Canada and to key destinations in the US.

Final Rating: ★★★★☆