Booking & Website/App Experience with LATAM Airlines: ⭐⭐⭐☆☆
Booking through LATAM’s official website is generally straightforward, offering a user-friendly interface and multiple payment options. However, some travelers have reported issues with the mobile app, such as outdated seat availability and payment processing errors. For instance, one user mentioned that despite selecting seats, the app failed to process payments due to unavailable seats, leading to confusion and frustration.
Check-in Process with LATAM Airlines: ⭐⭐⭐☆☆
LATAM offers online check-in up to 48 hours before departure. While many passengers find this convenient, some have experienced delays at the airport check-in counters. One traveler noted waiting over an hour and a half to receive a boarding pass due to slow computer systems and staff training issues.
Airport Experience for LATAM Airlines: ⭐⭐⭐☆☆
LATAM’s airport staff are generally described as helpful and professional. However, there have been instances where communication during delays was lacking, leaving passengers uncertain about flight statuses. In one case, after a significant delay, passengers were not promptly informed about the situation, causing confusion and frustration.
Punctuality of LATAM Airlines: ⭐⭐⭐☆☆
Punctuality appears to be a mixed aspect of LATAM’s service. While some travelers report timely departures and arrivals, others have faced delays. For example, one passenger mentioned that most of their flights with LATAM were delayed, leading to a less favorable view of the airline’s punctuality.
In-flight Comfort & Cleanliness of LATAM Airlines: ⭐⭐⭐⭐☆
LATAM’s cabins are generally clean and well-maintained. The airline has invested in modernizing its fleet, with newer aircraft offering enhanced seating comfort and amenities. Passengers have noted the cleanliness of the planes and the comfort of the seats, contributing to a positive in-flight experience.
In-flight Services of LATAM Airlines: ⭐⭐⭐☆☆
In-flight service quality varies among passengers. While some commend the professionalism of the crew, others have experienced slow service. For instance, on a short flight, one passenger observed that the in-flight service was slow, with the crew barely serving a full A319 in a one-hour flight.
Baggage Handling of LATAM Airlines: ⭐⭐⭐☆☆
Baggage handling experiences with LATAM are mixed. Some travelers report efficient handling and timely delivery of luggage. However, there have been complaints about unexpected baggage fees and mishandling. One traveler shared an experience where they were charged extra at the gate for each standard-size carry-on, totaling $320, which was not communicated during booking.
Value for Money of LATAM Airlines: ⭐⭐⭐☆☆
LATAM offers competitive pricing, especially when booked in advance. However, some passengers feel that the value for money could be improved, citing issues like unexpected fees and inconsistent service quality. One traveler mentioned that while LATAM is not a budget airline, the overall experience didn’t always justify the cost.
Overall Experience of LATAM Airlines: ⭐⭐⭐☆☆
Overall, LATAM provides a service that meets the basic expectations of air travel. While many passengers have positive experiences regarding cleanliness, comfort, and professionalism, there are recurring issues with punctuality, baggage handling, and customer service. These inconsistencies suggest that LATAM is a solid choice for travelers seeking reliable service but may not be the best option for those prioritizing flawless execution.
Final Verdict of LATAM Airlines: ⭐⭐⭐☆☆
LATAM Airlines offers a generally satisfactory travel experience with modern amenities and a wide network. However, to enhance customer satisfaction, the airline could benefit from addressing areas such as punctuality, baggage handling, and customer service consistency. Travelers should weigh these factors when considering LATAM for their journeys.