Booking & Website/App Experience with Interjet ⭐⭐⭐⭐☆
Booking with Interjet was straightforward and user-friendly. The airline’s website and mobile app offered a seamless experience, allowing passengers to easily select flights, manage bookings, and add services. While the interface was generally intuitive, some users reported occasional glitches during the booking process. Overall, the digital experience was efficient and met expectations.
Check-in Process with Interjet ⭐⭐⭐☆☆
Online check-in was typically smooth, with passengers able to check in via the website or app. However, some travelers noted that at certain airports, the process could be time-consuming, with long queues at check-in counters. Additionally, there were instances where passengers experienced delays in receiving boarding passes or had to wait for hand-luggage tags. While not universally problematic, these inconsistencies affected the overall check-in experience.
Airport Experience for Interjet ⭐⭐⭐☆☆
Interjet’s presence at airports varied. At major hubs like Mexico City International Airport, the airline maintained dedicated counters, and ground staff were generally helpful. However, at smaller airports, some passengers reported less organized operations, with unclear signage and limited assistance. Delays in boarding and baggage handling were also noted in certain instances.
Punctuality of Interjet ⭐⭐⭐☆☆
Punctuality was a mixed aspect of Interjet’s service. While many flights departed and arrived on time, there were notable instances of delays, sometimes without clear communication from the airline. Passengers traveling on tight schedules or with connecting flights expressed frustration over these inconsistencies. The airline’s performance in this area appeared to vary by route and time of travel.
In-flight Comfort & Cleanliness of Interjet ⭐⭐⭐⭐☆
Interjet’s cabins were generally clean and well-maintained. Seats offered more legroom than many budget carriers, contributing to a comfortable flying experience. The cabin crew was often praised for their professionalism and friendliness. However, some passengers noted that the cleanliness standards could vary, with occasional reports of unclean tray tables or restrooms. Overall, the in-flight environment was satisfactory.
In-flight Services of Interjet ⭐⭐⭐☆☆
As a low-cost carrier, Interjet offered complimentary snacks and beverages on many flights. While the offerings were appreciated, some passengers felt that the quality and variety were limited. In-flight entertainment options were available on certain aircraft, but not all planes were equipped with personal screens or Wi-Fi. The consistency of in-flight services seemed to depend on the aircraft type and route.
Baggage Handling of Interjet ⭐⭐⭐☆☆
Baggage handling experiences with Interjet were varied. While many passengers reported that their luggage arrived on time and in good condition, there were instances of delayed or mishandled baggage. Some travelers also noted that baggage claim areas could be crowded, leading to longer wait times. These issues appeared to be more prevalent during peak travel periods.
Value for Money of Interjet ⭐⭐⭐⭐☆
Interjet offered competitive pricing, often providing more affordable options compared to other carriers on similar routes. The airline’s generous baggage allowance and additional services added to the perceived value. While there were occasional service inconsistencies, many passengers felt that the overall experience justified the cost, especially for short to medium-haul flights.
Overall Experience of Interjet ⭐⭐⭐☆☆
Interjet provided a generally positive flying experience, with strengths in affordability, cabin comfort, and customer service. However, inconsistencies in punctuality, check-in processes, and in-flight services were noted. Passengers seeking budget-friendly options with reasonable comfort may find Interjet a suitable choice, but it’s advisable to be prepared for occasional service variability.
Final Verdict of Interjet
Interjet positioned itself as a budget-friendly airline offering competitive pricing and decent service. While it had its share of operational challenges, many passengers found value in its offerings. However, as of now, Interjet has ceased operations, and its future remains uncertain. Travelers considering this airline should stay informed about its status and explore alternative carriers for their travel needs.