Booking & Website/App Experience with Icelandair

Rating: ★★★☆☆

Icelandair’s online booking platform is straightforward, offering a user-friendly interface for flight reservations. The website provides essential information, including baggage policies and fare options. However, some users have reported issues with the mobile app, such as difficulties in accessing boarding passes and limited functionality. Additionally, the website’s design could benefit from modernization to enhance user experience.

Check-in Process with Icelandair

Rating: ★★★☆☆

Online check-in is available 24 hours before departure, allowing passengers to select seats and add baggage options. However, at certain airports, the check-in process can be slow, leading to long lines. It’s advisable to arrive at least 2 hours before departure to ensure a smooth check-in experience. Notably, Icelandair recommends arriving 4 hours before departure for flights to the USA due to stringent security measures and extra documentation required .

Airport Experience for Icelandair

Rating: ★★★☆☆

Icelandair primarily operates from Keflavík International Airport (KEF), which is relatively small and easy to navigate. The airport offers essential amenities, but some travelers have noted that the overall experience can feel basic compared to larger international airports. While the airport is efficient, the limited number of facilities may not cater to all passenger needs.

Punctuality of Icelandair

Rating: ★★★★☆

Icelandair generally maintains good punctuality, with many flights departing and arriving on time. However, like any airline, there are occasional delays. It’s recommended to monitor flight status and allow ample time for connections, especially during the winter months when weather conditions can impact schedules.

In-flight Comfort & Cleanliness of Icelandair

Rating: ★★★☆☆

Icelandair’s fleet features standard economy seating with a 3-3 configuration. While seats are adequately spaced, they may not offer the same level of comfort as premium cabins. Cleanliness is generally maintained, but some passengers have reported that restrooms can become untidy during longer flights. The overall ambiance is functional but lacks luxury touches.

In-flight Services of Icelandair

Rating: ★★★☆☆

In-flight entertainment is available through personal seatback screens offering a selection of movies and TV shows. However, the content library may be limited compared to other airlines. Wi-Fi is available for purchase, but some travelers have mentioned that the connection can be unreliable. Complimentary snacks and beverages are not provided in economy class, and passengers are encouraged to bring their own refreshments.

Baggage Handling of Icelandair

Rating: ★★☆☆☆

Baggage handling experiences with Icelandair have been mixed. While some passengers report timely delivery of checked luggage, others have faced delays and issues with lost baggage. It’s advisable to label luggage clearly and keep essential items in carry-on bags to mitigate potential inconveniences.

Value for Money of Icelandair

Rating: ★★★☆☆

Icelandair offers competitive pricing, especially for transatlantic flights with the option for a stopover in Iceland at no extra cost. However, additional fees for checked baggage, meals, and seat selection can add up, making the overall value variable. Travelers seeking a no-frills experience may find the airline’s offerings satisfactory, but those expecting comprehensive amenities might find the value less compelling

Overall Experience of Icelandair

Rating: ★★★☆☆

Icelandair provides a reliable and efficient travel option for those looking to fly between North America and Europe with the added benefit of exploring Iceland. While the airline delivers on basic services, it may not cater to passengers seeking luxury or extensive in-flight amenities. The overall experience is functional, with room for improvement in certain areas.

Final Verdict of Icelandair

Rating: ★★★☆☆

Icelandair stands out for its strategic routes and the unique opportunity to experience Iceland during a stopover. The airline offers a practical choice for travelers prioritizing cost and efficiency over luxury. While there are areas for enhancement, particularly in customer service and in-flight amenities, Icelandair remains a solid option for those seeking straightforward travel between continents.