Booking & Website/App Experience with Iberia
Rating: ★★☆☆☆ (2/5)
Booking flights with Iberia is straightforward, but the website and mobile app often present challenges. Users frequently report issues such as error messages during check-in, difficulties in adding luggage before check-in, and unhelpful customer service responses. The mobile app has been criticized for its poor performance, including login issues and unresponsive customer support chats.
Check-in Process with Iberia
Rating: ★★☆☆☆ (2/5)
While online check-in is available 24 hours before departure, many passengers encounter problems completing the process. Common complaints include being redirected to the check-in page without explanation and receiving vague error messages. At the airport, check-in counters typically open 3–4 hours before departure and close 45–60 minutes prior for long-haul flights. However, some travelers have reported long lines and confusion, particularly when secondary screening is involved.
Airport Experience for Iberia
Rating: ★★★☆☆ (3/5)
Iberia operates from major terminals like Madrid-Barajas Terminal 4 and London Heathrow Terminal 5. While these airports are well-equipped, the boarding process can be chaotic. Passengers have reported issues such as seat assignments being changed without notice, leading to confusion and delays.
Punctuality of Iberia
Rating: ★★★★☆ (4/5)
Iberia has a commendable on-time performance record. In 2023, it was ranked among the top five most punctual airlines globally, with over 85% of flights arriving on time. However, some passengers have experienced delays due to crew shortages and operational issues.
In-flight Comfort & Cleanliness of Iberia
Rating: ★★★☆☆ (3/5)
Iberia’s fleet includes modern aircraft like the Airbus A350, offering lie-flat seats in Business Plus and decent legroom in Economy. However, cleanliness standards can vary. Some travelers have reported dirty seats and trays, while others found the cabins well-maintained.
In-flight Services of Iberia
Rating: ★★★☆☆ (3/5)
In-flight service quality is inconsistent. While some passengers praise the friendly and attentive crew, others have experienced lapses in service, such as unresponsive flight attendants and lack of amenities. The airline has been recognized for its punctuality, but service quality remains a mixed aspect of the travel experience.
Baggage Handling of Iberia
Rating: ★★☆☆☆ (2/5)
Baggage handling is a significant area of concern for Iberia. Many travelers have reported delayed or lost luggage, with some cases taking days to resolve. The airline’s customer service in handling such issues has been criticized as unresponsive and unhelpful.
Value for Money of Iberia
Rating: ★★★☆☆ (3/5)
Iberia offers competitive fares, especially for transatlantic flights. The airline provides a solid Premium Economy product and is part of the Oneworld alliance, allowing for benefits like lounge access and mileage accrual. However, additional fees for services like seat selection and baggage can add up, and the inconsistent service quality may affect the overall value perception.
Overall Experience of Iberia
Rating: ★★★☆☆ (3/5)
Iberia presents a mixed experience for travelers. While the airline boasts a modern fleet, competitive fares, and strong punctuality, issues such as unreliable digital services, inconsistent in-flight service, and baggage handling problems detract from the overall experience. For travelers seeking affordable flights with reasonable expectations, Iberia can be a viable option. However, those prioritizing seamless digital interactions and dependable customer service may find the experience lacking.
Final Verdict of Iberia
Rating: ★★★☆☆ (3/5)
Iberia is a reputable European carrier offering competitive fares and a modern fleet. While the airline excels in punctuality and provides a solid Premium Economy product, it faces challenges in digital services, customer support, and baggage handling. Travelers should weigh these factors when considering Iberia for their travel needs.