Booking & Website/App Experience with Citilink: ★★★☆☆
Booking flights with Citilink can be straightforward through their official website or mobile app. However, some users have reported issues such as limited payment options and occasional glitches during the booking process. For instance, one reviewer mentioned:
“Citilink’s app has poor quality control on simple issues like this. However, it is good that Citilink has customer service support options (email, live chat, and phone). Much easier to contact Citilink compared to its local competitors like Air Asia.”
Despite these challenges, Citilink’s customer service is generally responsive, offering assistance through various channels.
Check-in Process with Citilink: ★★★★☆
Citilink provides multiple check-in options, including online check-in via their website or app, as well as self-service kiosks at select airports. Online check-in is available from 365 days to 2 hours 30 minutes before departure for domestic flights. Passengers are required to be in the waiting room 40 minutes before departure time.
While the process is generally efficient, some travelers have noted that airport staff may not always be familiar with the online check-in system, leading to minor delays.
Airport Experience for Citilink: ★★★☆☆
Citilink operates primarily from Terminal 3E at Soekarno-Hatta International Airport in Jakarta, which is shared with other airlines. This can lead to crowded conditions, especially during peak travel times. Some passengers have reported long queues and limited seating in the terminal.
However, Citilink’s ground staff are generally praised for their professionalism and efficiency in handling check-in and boarding procedures.
Punctuality of Citilink: ★★★★☆
Citilink has a reputation for maintaining good punctuality. Many travelers have commended the airline for its on-time performance, with some stating:
“A budget flight that is always on time… very reliable.
While delays can occur due to unforeseen circumstances, Citilink’s commitment to timely departures is generally consistent.
In-flight Comfort & Cleanliness of Citilink: ★★★☆☆
Citilink’s fleet primarily consists of Airbus A320 aircraft, configured with 180 seats. The cabins are generally clean and well-maintained. However, some passengers have noted that the seating can be cramped, with limited legroom. One reviewer mentioned:
“The entire flight experience was very mediocre. Despite marketing itself as a premium low-cost carrier, the entire experience felt like a flight on any ordinary low-cost airline.
While the cleanliness standards are upheld, comfort may be compromised for those seeking more spacious accommodations.
In-flight Services of Citilink: ★★★☆☆
Citilink offers a buy-on-board service for food and beverages. Passengers can pre-order meals or purchase items during the flight. The quality of the food is generally considered satisfactory, though options may be limited compared to full-service carriers. One traveler noted:
“The inflight service was excellent, and the staff made a significant effort to cater to their Dining Experiences passengers.”
However, some passengers have expressed concerns about the pricing of in-flight meals and the availability of complimentary beverages.
Baggage Handling of Citilink: ★★☆☆☆
Baggage handling experiences with Citilink have been mixed. While some travelers report smooth processes, others have encountered issues such as delayed baggage delivery and mishandling. One passenger shared:
“Recently, I flew internationally with a reputable airline, and my luggage returned unscathed. The deep scratches on my suitcase suggest mishandling, possibly…”
These inconsistencies highlight areas for improvement in Citilink’s baggage handling procedures.
Value for Money of Citilink: ★★★★☆
As a low-cost carrier, Citilink offers competitive pricing for domestic and regional flights. Many passengers find the fares to be reasonable, especially when booking in advance. One traveler commented:
“Low-cost carrier with on-time flight is most important aspect for traveler like me. They also offer meal to buy during flight. This better than none.”
While additional services such as seat selection and baggage may incur extra charges, the overall value for money is considered favorable for budget-conscious travelers.
Overall Experience of Citilink: ★★★☆☆
Citilink provides a no-frills flying experience that caters to budget travelers seeking affordable and punctual flights. While the airline excels in maintaining schedules and offering competitive fares, areas such as in-flight comfort, baggage handling, and customer service could benefit from enhancements.
Final Verdict of Citilink: ★★★☆☆
Citilink stands out as a reliable low-cost carrier within Indonesia and Southeast Asia. Its commitment to punctuality and affordability makes it a viable option for short-haul flights. However, passengers seeking premium services, spacious seating, and comprehensive in-flight amenities may find the experience lacking. For those prioritizing cost savings and efficiency, Citilink remains a commendable choice.(airlineratings.com)