Booking & Website/App Experience with Georgian Airways

Rating: 1.5/5
Booking a ticket with Georgian Airways can be a frustrating experience. Multiple users report that the airline’s website is cumbersome and often fails at the payment stage, requiring repeated re-entry of information and sometimes resulting in failed transactions. Customer support is virtually non-existent; emails and calls for booking assistance often go unanswered, leaving travelers stranded with unresolved issues. For tech-savvy or patient travelers, persistence may eventually pay off, but the process is far from smooth.

Check-in Process with Georgian Airways

Rating: 2/5
The check-in process is described as chaotic and understaffed, especially at Tbilisi airport, where passengers report long waits and disorganized queues. Online check-in is unreliable, and boarding passes may not be issued in advance, forcing travelers to collect them at the airport, sometimes resulting in last-minute seat changes or downgrades without recourse. Communication from staff is minimal, and attempts to resolve issues are often met with indifference or outright rudeness.

Airport Experience for Georgian Airways

Rating: 2.5/5
Airport experiences with Georgian Airways are mixed. While some travelers appreciate the direct routes and relatively competitive prices, others recount long waits at bag drop (up to 90 minutes) and a lack of clear communication during delays or cancellations. In cases of irregular operations, such as flight cancellations or diversions, passengers have reported being left without information or support for hours, sometimes overnight. Social distancing and orderly boarding/disembarkation are not enforced7.

Punctuality of Georgian Airways

Rating: 2/5
Punctuality is a recurring issue, with frequent reports of delayed departures and arrivals, and last-minute schedule changes—sometimes multiple times before departure. Some flights do depart and arrive on time, but these seem to be the exception rather than the rule. In cases of operational disruptions, the airline provides little to no proactive communication or assistance.

In-flight Comfort & Cleanliness of Georgian Airways

Rating: 2.5/5
The comfort of Georgian Airways’ aircraft is basic. Seats are generally described as average in comfort, with some positive remarks about legroom and the ability to recline. However, the age of the planes is noticeable, with worn interiors, old or frayed safety equipment, and limited amenities. Cleanliness is inconsistent—some flights have spotless toilets, while others have dirty, unmaintained bathrooms throughout the journey. There is no in-flight entertainment, so travelers are advised to bring their own devices.

In-flight Services of Georgian Airways

Rating: 1.5/5
In-flight service is minimal to nonexistent. Most passengers report receiving only water—sometimes in small, musty-tasting cups—on flights lasting several hours. No food or snacks are provided, not even for purchase, and there is little to no interaction with the cabin crew beyond a basic greeting. The lack of service is particularly disappointing given the airline’s pricing and the expectations set by Georgian hospitality.

Baggage Handling of Georgian Airways

Rating: 2/5
Baggage handling is another weak point. While checked luggage is included in the fare (a rarity these days), there are frequent reports of lost or mishandled bags, with little support or follow-up from the airline. In some cases, staff have refused to accept certain payment methods for excess baggage and have been unhelpful or even confrontational. Coordination with partner airlines is poor, leading to further complications for connecting passengers.

Value for Money of Georgian Airways

Rating: 1.5/5
Despite offering some direct routes that are otherwise hard to find, Georgian Airways is widely regarded as poor value for money. Fares are often high compared to the level of service, comfort, and reliability provided. The lack of amenities, poor customer service, and operational issues do not justify the ticket prices for most travelers.

Overall Experience of Georgian Airways

Rating: 2/5
The overall experience with Georgian Airways is underwhelming. While the airline does offer some convenient direct flights and occasionally delivers on punctuality and basic comfort, these positives are overshadowed by serious deficiencies in customer service, communication, in-flight offerings, and operational reliability. For travelers who value price and direct routes above all else—and who are prepared for a no-frills, sometimes stressful experience—Georgian Airways may suffice. For everyone else, the risks and frustrations may outweigh the benefits.

Final Verdict of Georgian Airways

Georgian Airways falls short of modern airline standards in nearly every category except for a few convenient direct routes. Booking and customer service are unreliable, airport and in-flight experiences are basic at best, and operational issues are frequent and poorly managed. Unless there are no viable alternatives for your route, most travelers would be better served by choosing another carrier. For those who do fly Georgian Airways, manage your expectations, bring your own food and entertainment, and prepare for the possibility of delays and minimal support.