When it comes to budget air travel, expectations can often be low, but sometimes, a surprising experience can change that perception. In this review, we’ll look at every aspect of flying with Air India Express, from booking the ticket to the overall experience in the air. Based on a blend of user reviews and personal insights, let’s dive into how this budget airline stacks up in various categories.

Booking & Website/App Experience with Air India Express
⭐️⭐️⭐️⭐️☆ (4/5)

Booking a ticket with Air India Express is a straightforward process. The airline offers a simple, user-friendly website and mobile app, where passengers can easily check routes, fares, and seat availability. Many users noted that the booking process is generally smooth, with no complicated steps. However, some passengers have mentioned that the website can be a bit slow at times, and the app has occasional bugs that hinder the overall experience. Despite this, the airline’s online platform offers basic features like booking history, seat selection, and payment options, which works well for most users.

Check-in Process with Air India Express
⭐️⭐️⭐️☆☆ (3/5)

The check-in process with Air India Express is mostly standard. Online check-in is available 48 hours before departure, which is convenient for those who prefer to avoid airport queues. Some users have praised the ease of checking in through the mobile app, while others have reported slow processing times and unclear instructions during the airport check-in. The airline typically provides only basic counter service, which can feel rushed. While not a deal-breaker, passengers have noted that more attention could be given to improving this aspect of service, especially during peak travel seasons.

Airport Experience for Air India Express
⭐️⭐️⭐️☆☆ (3/5)

Airports handling Air India Express flights generally offer a mixed experience. While the airline primarily operates from smaller terminals, these airports are usually not as crowded as major international hubs, which can be a bonus for those seeking a quicker, less stressful departure. However, some passengers have mentioned that Air India Express’ airport counters lack adequate staff during busy hours, leading to delays in services like baggage drop-off and assistance. Additionally, the waiting areas may not always provide the level of comfort or amenities that one might expect from full-service airlines.

Punctuality of Air India Express
⭐️⭐️⭐️⭐️☆ (4/5)

One of the standout features of Air India Express, based on user feedback, is its punctuality. Many passengers have praised the airline for maintaining on-time departures and arrivals, with very few instances of delays. Of course, delays do happen occasionally, especially in adverse weather conditions, but overall, Air India Express performs quite well when it comes to sticking to the schedule. This is a crucial factor for travelers looking to make tight connections or arrive on time for business meetings.

In-flight Comfort & Cleanliness of Air India Express
⭐️⭐️⭐️☆☆ (3/5)

The comfort and cleanliness of the in-flight experience with Air India Express are typically adequate, but there are some areas that could be improved. The aircraft are relatively basic, with standard economy seating that doesn’t offer much in terms of legroom or recline. Passengers on longer flights have noted that the seating can become uncomfortable, especially for taller individuals. Regarding cleanliness, while the cabins are generally kept tidy, some users reported that they did not always appear spotless. This may be due to the airline’s budget nature, but it still leaves room for improvement.

In-flight Services of Air India Express
⭐️⭐️⭐️☆☆ (3/5)

As a low-cost carrier, Air India Express offers limited in-flight services. While passengers do get basic essentials like water and a small snack, more substantial food options and beverages come at an additional cost. Some users have expressed disappointment at the quality and variety of food available, with many finding it average at best. The in-flight entertainment is limited to overhead screens showing brief announcements or general entertainment, which may not satisfy travelers looking for more engaging options. Additionally, cabin crew service, though polite, can be a bit impersonal at times.

Baggage Handling of Air India Express
⭐️⭐️⭐️⭐️☆ (4/5)

Baggage handling with Air India Express generally receives positive feedback. Passengers have noted that their checked baggage is delivered promptly and without significant delays at most airports. The baggage allowance is standard for a low-cost carrier, with additional charges for excess baggage, but the overall handling process is smooth. A few complaints have surfaced about the baggage claim area being crowded during peak times, but that is not unique to Air India Express and is often a general airport issue.

Value for Money of Air India Express
⭐️⭐️⭐️⭐️☆ (4/5)

For travelers on a budget, Air India Express offers good value for money. With affordable ticket prices, passengers can expect a no-frills flying experience. While the airline doesn’t offer the luxury services of full-service carriers, it delivers on basic expectations such as on-time performance and reliable service at a lower cost. The relatively low fares make Air India Express a great choice for those looking to travel economically, but passengers should not expect the level of comfort and luxury found with premium airlines.

Overall Experience of Air India Express
⭐️⭐️⭐️☆ (3.5/5)

Air India Express is a solid option for budget-conscious travelers, offering good value for money, decent punctuality, and acceptable in-flight services. However, as with most budget carriers, passengers should set expectations accordingly. While the airline offers a basic, no-frills experience, it often comes at the cost of comfort, cleanliness, and limited service options. Nevertheless, if you are flying short distances or looking for an affordable way to travel, Air India Express does the job without too many complaints.

Final Verdict of Air India Express
⭐️⭐️⭐️☆ (3.5/5)

Air India Express is a reliable budget airline with a decent track record for punctuality and affordability. While it’s not without its flaws—particularly in terms of comfort and in-flight services—it offers great value for travelers looking for a cost-effective way to fly. The airline works best for those who prioritize low prices over luxury and are willing to trade off some comfort for savings. If you’re traveling on a short trip and can manage with basic amenities, Air India Express is a great choice. However, if you’re after a more premium flying experience, you might want to consider other options.