SkyUp Airlines, a Ukrainian low-cost carrier, has garnered mixed reviews from travelers across the globe. While some praise its affordability and decent service, others highlight areas needing improvement. This review compiles real user experiences from across the internet to provide a balanced assessment of flying with SkyUp Airlines.

Booking & Website/App Experience with SkyUp Airlines (⭐3.5/5)

Many passengers report that SkyUp’s website is functional but not the most intuitive. Some users found the booking process straightforward, while others complained about occasional glitches, especially when selecting seats or adding extras like baggage. The mobile app receives mixed feedback—some find it convenient for check-in, while others say it lacks features compared to larger airlines.

Pros:

• Competitive pricing, especially for last-minute bookings.
• Clear breakdown of fees (though some extras can add up).

Cons:

• Website can be slow during peak booking times.
• Limited customer support options if issues arise.

Check-in Process with SkyUp Airlines (⭐4/5)

The online check-in process is generally smooth, with passengers appreciating the ability to check in 24-48 hours before departure. However, some travelers noted that airport check-in lines can be long, especially at busier hubs like Kyiv’s Boryspil Airport.

Pros:

• Easy online check-in with mobile boarding passes.
• Efficient at smaller airports.

Cons:

• Delays at check-in counters if traveling with checked baggage.
• Some confusion over baggage policies at the counter.

Airport Experience for SkyUp Airlines (⭐3.5/5)

SkyUp operates from various airports, and experiences differ based on location. In Ukraine, service is generally efficient, but at some international airports, passengers report long waits at security and boarding gates. A few reviewers mentioned that SkyUp’s ground staff could be more communicative during delays.

Pros:

• Smooth boarding process at less crowded airports.
• Adequate signage for SkyUp flights.

Cons:

• Boarding can be disorganized at peak times.
• Limited assistance for non-Ukrainian speakers in some locations.

Punctuality of SkyUp Airlines (⭐3/5)

Punctuality seems to be a hit or miss. While many flights depart on time, several passengers reported delays—sometimes significant (1-3 hours)—due to operational issues or air traffic congestion. SkyUp does not always proactively inform passengers of delays, leading to frustration.

Pros:

• On-time performance is decent for short-haul flights.

Cons:

• Frequent delays on international routes.
• Lack of real-time updates during disruptions.

In-flight Comfort & Cleanliness of SkyUp Airlines (⭐4/5)

Most travelers agree that SkyUp’s cabins are clean and well-maintained. The seats, while not overly spacious, are acceptable for short to medium-haul flights. Some passengers flying on older aircraft noted slight wear and tear, but overall hygiene standards are good.

Pros:

• Clean cabins with regular sanitization.
• Comfortable enough for budget travel.

Cons:

• Limited legroom (typical for low-cost carriers).
• Older planes may feel less modern.

In-flight Services of SkyUp Airlines (⭐3/5)

As a budget airline, SkyUp charges for most extras, including food and drinks. The buy-on-board menu receives mixed reviews—some find the snacks decent, while others say options are overpriced. Entertainment is limited, with no seatback screens, so bringing your own device is recommended.

Pros:

• Friendly and attentive cabin crew.
• Snack options are available for purchase.

Cons:

• No complimentary meals, even on longer flights.
• Limited entertainment options.

Baggage Handling of SkyUp Airlines (⭐3.5/5)

Most passengers report no major issues with baggage, but some have experienced delays or mishandled luggage, especially on connecting flights. The strict baggage policy (with additional fees for exceeding limits) can be a pain point for unprepared travelers.

Pros:

• Generally reliable for direct flights.
• Clear (if strict) baggage policies.

Cons:

• Occasional delays in baggage delivery.
• High fees for overweight luggage.

Value for Money of SkyUp Airlines (⭐4/5)

For budget-conscious travelers, SkyUp offers competitive fares, especially for short-haul flights within Europe. However, extra fees for baggage, seat selection, and food can add up, reducing the overall value if not planned carefully.

Pros:

• Affordable base fares.
• Good option for no-frills travel.

Cons:

• Hidden costs can make it less budget-friendly.
• Better alternatives available on some routes.

Overall Experience of SkyUp Airlines (⭐3.5/5)

SkyUp Airlines delivers a typical low-cost carrier experience—basic but functional. While it excels in affordability and cleanliness, areas like punctuality, baggage handling, and in-flight services could see improvement.

Final Verdict of SkyUp Airlines (⭐3.5/5)

“A decent budget airline with room for improvement.”
SkyUp Airlines is a solid choice for travelers prioritizing cost over luxury. It works well for short flights, but frequent delays and extra fees may deter some. If you manage expectations and prepare for add-ons, it can be a good value option.

Customer Support (⭐3/5)

Customer service receives mixed reviews. While some passengers report helpful responses via email or social media, others complain about long wait times and unresponsive agents during disruptions.

Would we fly SkyUp again?
For short, direct flights at a good price—yes. For longer journeys or tight connections—maybe not.

Final Rating: ⭐3.5/5
Good for budget travel, but don’t expect premium service.