Scandinavian Airlines (SAS) based on multiple real-world experiences shared by passengers. The review covers all relevant aspects including ticket booking, check-in, airport experience, punctuality, in-flight services, seating comfort, cleanliness, food and beverages, baggage handling, and overall value for money.

✈️ Booking & Website/App Experience with Scandinavian Airlines (SAS)

Rating: ★★★☆☆ (3/5)

The booking process for Scandinavian Airlines (SAS) is generally straightforward. The website and mobile app allow users to quickly search for available flights, check prices, and book tickets. The interface is clean, and options for booking extra services such as additional baggage, seat selection, and lounge access are easy to find.

Booking Process:

• User-Friendly Interface: The website and mobile app are both user-friendly, with intuitive navigation that makes searching for flights relatively quick.
• Flight Search: The flight search function is efficient, and users can filter results based on different criteria such as price, time, and duration.
• Payment and Confirmation: The payment process is secure, and the booking confirmation is sent promptly to the user’s email.

Issues with the App:

• Occasional Glitches: Some users have mentioned experiencing occasional glitches with the mobile app, particularly with displaying boarding passes after check-in. This has led some passengers to rely on alternative methods for accessing their boarding passes, such as SMS links or printed documents.
• Limited Functionality for Complex Itineraries: While booking simple flights is straightforward, travelers who need to make changes to multi-leg journeys or complex itineraries have reported that the app lacks the flexibility to manage these changes easily.

Pros:

• Seamless flight booking process.
• Easy to use and visually appealing interface.
• Real-time flight updates.

Cons:

• Occasional issues with app functionality.
• The system may struggle with handling complex itineraries.

🛫 Check-in Process with Scandinavian Airlines (SAS)

Rating: ★★★★☆ (4/5)

SAS offers multiple check-in options, making it convenient for passengers to choose their preferred method. Passengers can check in online, via the mobile app, or at self-service kiosks located at most major airports.

Online Check-in:

• Smooth Online Process: Online check-in opens 24 hours before departure, and passengers can easily access their boarding passes via the app or website. The online check-in process is quick and hassle-free.
• Seat Selection: Passengers can also choose their seats during the online check-in process, although seat availability may vary depending on the flight’s class and fare type.

Airport Check-in:

• Automated Kiosks: At major airports such as Stockholm Arlanda and Copenhagen, SAS offers automated kiosks, which significantly reduce wait times. Passengers can print boarding passes and drop off their luggage at dedicated counters.
• Dedicated Check-in Counters: SAS also operates dedicated counters for premium passengers (Business and Plus), providing a more streamlined check-in experience for those who choose to upgrade.

Cons:

• Limited Staff Assistance: During busy travel periods, passengers have reported that airport staff can be hard to find, particularly at self-check-in kiosks. This can lead to delays in case of issues with automated systems.
• Delayed Boarding Pass Updates: Some passengers have encountered issues with getting their boarding passes to display properly on the app, resulting in some confusion or additional steps needed.

Pros:

• Multiple check-in options (online, kiosk, counter).
• Efficient self-check-in process, especially at major airports.
• Seat selection available.

Cons:

• Limited support during peak travel times.
• Occasional glitches with app-based check-in.

🏢 Airport Experience for Scandinavian Airlines (SAS)

Rating: ★★★★☆ (4/5)

SAS operates from major international airports, including Stockholm Arlanda, Copenhagen, Oslo Gardermoen, and others. At these airports, SAS offers well-maintained facilities, making the travel experience more pleasant for passengers.

Lounges:

• Premium Lounges: SAS offers lounges for its Business and Plus passengers, which are generally well-received for their comfortable seating, quiet atmosphere, and complimentary food and beverages. The lounges at Copenhagen and Oslo airports are frequently praised for their spaciousness and modern amenities.
• Economy Class Experience: Economy passengers do not have free access to lounges unless they purchase a specific membership or upgrade to a premium ticket. As a result, some travelers feel the lack of access to airport lounges is a downside.

Boarding Process:

• Priority Boarding: Premium passengers enjoy priority boarding, ensuring that they can board the plane earlier and avoid the crowds at the gate. This adds an extra layer of comfort for those flying in Business or Plus cabins.
• Efficient Gate Procedures: The boarding process is typically well-organized, and most passengers have noted the ease of access to the gate and the timely start of boarding.

Cons:

• Limited Lounge Access for Economy Class: Passengers in the economy class often feel disappointed by the lack of lounge access and limited amenities available for them.
• Crowded Lounges During Peak Hours: Although the lounges are generally praised, they can become overcrowded during peak travel hours, which diminishes the overall experience.

Pros:

• Modern and clean terminals.
• Dedicated premium counters and lounges.
• Generally efficient boarding and gate procedures.

Cons:

• Limited amenities for economy class passengers.
• Lounges can become crowded during peak periods.

⏱️ Punctuality of Scandinavian Airlines (SAS)

Rating: ★★★★☆ (4/5)

SAS has a strong track record of punctuality, which is a key factor for many passengers when choosing an airline. The airline often ranks high for on-time performance in Europe.

On-Time Performance:

• High Rate of Punctuality: SAS has been recognized as one of the most punctual airlines in Europe, with approximately 80–85% of its flights arriving on time. This is particularly impressive for international carriers, and it shows the airline’s commitment to maintaining a reliable schedule.
• Timely Departures: The airline is also known for its quick turnarounds, which help reduce delays on the ground and ensure that departures occur on time.

Delays:

• Occasional Delays: While SAS has an impressive on-time performance, like any airline, it is still subject to occasional delays. Weather conditions, air traffic control issues, and technical difficulties can sometimes cause disruptions.
• Communication During Delays: Passengers have expressed a desire for better communication when delays occur. While updates are generally provided, some travelers have felt that more proactive notifications could improve their experience.

Pros:

• High on-time performance.
• Reliable departure times.

Cons:

• Occasional delays due to external factors.
• Communication during delays could be more proactive.

🛋️ In-flight Comfort & Cleanliness of Scandinavian Airlines (SAS)

Rating: ★★★☆☆ (3/5)

In-flight comfort is where SAS receives mixed reviews. While the airline provides modern aircraft with updated interiors, seating comfort can vary, especially on older planes.

Seating Comfort:

• Economy Class Seats: Economy seats are typically standard in terms of space and comfort. The seat pitch (legroom) is adequate for short-to-medium-haul flights, but long-haul passengers may find the seating less comfortable for extended periods.
• Premium Class Seats: Business and Premium Plus cabins offer significantly more space and comfort, with fully reclining seats and better overall amenities. Passengers traveling in these cabins generally have a much more comfortable experience.

Cleanliness:

• Clean Cabins: Most travelers report that SAS maintains a relatively clean cabin, with regularly cleaned seats and restrooms. However, cleanliness can vary slightly depending on the aircraft’s age and the route. On longer flights, cleanliness may be compromised due to a higher number of passengers using the facilities.

Pros:

• Modern and well-maintained aircraft.
• Clean cabins and restrooms on most flights.

Cons:

• Seating comfort is standard and may not be ideal for longer flights.
• Cleanliness can vary based on the aircraft.

🍽️ In-flight Services of Scandinavian Airlines (SAS)

Rating: ★★★☆☆ (3/5)

SAS provides a range of in-flight services, though the experience can vary depending on the cabin class and flight length.

Meals and Beverages:

• Business Class: Premium passengers receive complimentary meals and beverages, often including high-quality Scandinavian fare. Many passengers praise the meals in Business and Premium Plus cabins for their quality and presentation.
• Economy Class: Economy class passengers are typically given light meals or snacks, depending on the length of the flight. However, there have been mixed reviews about the quality of food in the economy class, and passengers in this class often have to pay for additional snacks and drinks.

Entertainment:

• In-flight Entertainment: SAS offers a variety of entertainment options, including movies, TV shows, music, and games, which are available through seatback screens or personal devices via Wi-Fi. This can be a good distraction during longer flights.
• Wi-Fi: Wi-Fi is available on many SAS flights, but the quality and reliability of the connection can vary. Passengers have mentioned that Wi-Fi speeds may be slow, and some found it difficult to connect during the flight.

Pros:

• High-quality meals and beverages in premium cabins.
• Good in-flight entertainment options.
• Complimentary Wi-Fi on many flights.

Cons:

• Limited food options in economy class without additional charges.
• Wi-Fi may be unreliable on some flights.

🧳 Baggage Handling of Scandinavian Airlines (SAS)

Rating: ★★★☆☆ (3/5)

Baggage handling with SAS is typically smooth, but there have been occasional reports of delays or mishandled bags, particularly during peak seasons.

Checked Baggage:

• Timely Delivery: Most passengers report that their checked luggage is delivered on time and in good condition. However, some travelers have noted delays, particularly during busy travel periods.
• Baggage Policy: SAS’s baggage policy is standard, with allowances based on the fare type (e.g., Basic, Smart, or Plus tickets). Passengers flying in Premium cabins usually have additional baggage allowances.

Baggage Issues:

• Occasional Mishandling: While rare, there have been reports of bags being delayed or sent to the wrong destination. In these cases, SAS generally resolves issues promptly, though passengers sometimes experience frustration with the claims process.
• Delayed Baggage: When baggage delays do occur, passengers may be entitled to compensation, though some have noted that the process to claim reimbursement is lengthy.

Pros:

• Generally efficient baggage handling.
• Clear baggage policies and allowances.

Cons:

• Occasional delays or mishandling of baggage.
• Some passengers report slow reimbursement processes for delayed baggage.

💰 Value for Money of Scandinavian Airlines (SAS)

Rating: ★★★☆☆ (3/5)

SAS offers competitive pricing for its services, especially when booking in advance or during promotional periods. However, some passengers feel that the airline’s base fares are higher compared to budget carriers, particularly in economy class.

Fare Structure:

• Inclusive Fares: SAS’s fares include essential services like checked baggage and meals, making it a good value compared to budget carriers that often charge additional fees for these services.
• Promotions and Deals: SAS regularly offers promotions, making it an attractive option for travelers seeking good deals on flights, particularly during off-peak seasons.

Value for Economy Passengers:

• Higher Base Fares: Economy class passengers may find that SAS’s base fares are higher than those of budget airlines, especially when traveling on shorter routes. However, the added benefits (like included luggage and meals) can offset the higher price.
• Premium Cabins: For premium cabin passengers, SAS offers excellent value, especially when considering the quality of service and comfort provided in Business and Premium Plus.

Pros:

• Competitive pricing during promotions.
• Inclusive fares that cover checked baggage, meals, and seat selection.

Cons:

• Base fares can be higher than budget carriers.
• Additional fees for some services may apply.

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🌟 Overall Experience of Scandinavian Airlines (SAS)

Rating: ★★★☆☆ (3/5)

SAS provides a solid travel experience, especially for passengers prioritizing punctuality and reliable service. However, there are areas for improvement, particularly in terms of in-flight comfort and baggage handling.

Pros:

• Strong on-time performance and efficient check-in process.
• Comfortable lounges and dedicated counters for premium passengers.
• Reliable service with good food offerings in premium cabins.

Cons:

• Inconsistent in-flight comfort across aircraft.
• Occasional baggage handling issues.
• Limited amenities for economy class passengers.

✅ Final Verdict of Scandinavian Airlines (SAS)

Rating: ★★★☆☆ (3/5)

Scandinavian Airlines offers a solid flying experience for both short-haul and long-haul travelers. The airline excels in punctuality and overall service quality but is somewhat limited by its seating comfort in economy class and occasional baggage handling issues.

Ideal for:

• Travelers looking for punctual and reliable service.
• Passengers who appreciate premium cabin comfort and inclusive fares.

Consider alternatives if:

• In-flight comfort and economy seating are top priorities.
• You’re looking for a budget airline with lower base fares.

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Note: This review is based on publicly available information and user experiences as of June 2025. Individual experiences may vary.