Based on comprehensive customer reviews and feedback from multiple platforms, ShopClues.com presents a concerning picture of customer satisfaction and shopping experience in 2025.

Overall Customer Satisfaction Ratings

Extremely Poor Ratings Across Platforms

ShopClues has received consistently poor ratings across all major review platforms:

• PissedConsumer: 1.5 stars based on 882 customer reviews
• Sitejabber: 1.4 stars from 176 reviews
• ComplaintsBoard: 2.2 stars from 17 reviews
• Knoji: 3.6 out of 5 stars based on 61 reviews

The overwhelming consensus shows that consumers are mostly dissatisfied with their ShopClues shopping experience.

Major Customer Complaints and Issues

Fraudulent Business Practices

Multiple customers have reported serious concerns about ShopClues’ business practices:

• Product Substitution: Customers frequently receive wrong or completely different products than ordered
• Fake Lucky Draw Scams: Reports of fraudulent lottery/prize schemes asking for upfront payments
• Non-delivery Issues: Products ordered but never delivered, with payment already processed

Poor Customer Service Experience

Customer service has emerged as the most significant pain point:

• Unresponsive Support: Customer care numbers are often invalid or non-functional
• No Resolution: Issues remain unresolved despite multiple follow-ups
• Generic Responses: Customers receive automated, unhelpful responses
• Long Wait Times: Extended waiting periods for customer service response

Product Quality and Delivery Issues

Incomplete Deliveries: Customers report receiving incomplete products, such as TVs without remote controls, power cables, or user manuals.

Wrong Products: Frequent instances of receiving entirely different items than ordered, such as receiving cotton masks instead of keychains.

Refurbished Products: New products advertised but refurbished or damaged items delivered.

Refund and Return Experience

Problematic Refund Process

The refund experience has been particularly frustrating for customers:

• Delayed Refunds: Extended waiting periods for refund processing
• Partial Refunds: Customers receiving only partial refunds without explanation
• CluesBucks System: Refunds often processed as store credits rather than actual money returns
• No Refund Policy: Some customers report being told refunds are not available

Return Policy Issues

While ShopClues advertises a 30-day return guarantee, customer experiences suggest significant implementation problems:

• Pickup Failures: Return pickups not arranged despite requests
• Return Rejections: Valid return requests being denied without proper justification
• Process Complexity: Complicated return procedures that discourage customers

Recent Customer Experiences (2025)

Positive Experiences (Rare)

A few customers have reported positive experiences:

• Timely Delivery: Some orders delivered within promised timeframes
• Quality Products: Occasional instances of receiving products as described
• Successful Refunds: Limited cases of smooth refund processing

Negative Experiences (Dominant)

The majority of 2025 reviews reflect serious ongoing issues:

• “They behave like a fraudster company”
• “Don’t buy from them, as there is no guarantee of what they will send you”
• “They steal your money”
• “Please do not use this site. They are all fraud with no ethics”

Platform-Specific Feedback Analysis

Trust and Security Concerns

Despite claims of buyer protection programs, customer reviews indicate:

• Payment Security Issues: Concerns about payment processing and unauthorized charges
• Data Privacy: Questions about personal information handling
• Merchant Reliability: Doubts about seller verification and authenticity

Website and App Experience

Technical Issues: Reports of website problems affecting order processing and customer service.

User Interface: Mixed feedback on website navigation and mobile app functionality.

Recommendations from Customer Reviews

Strong Warnings from Customers

Recent customer recommendations are overwhelmingly negative:

• “Don’t buy this product”
• “Customer service is very bad don’t take options to purchase anything via ShopClues”
• “Please do not use this site”
• “Avoid them completely”

Alternative Suggestions

Many reviewers recommend:

• Using established platforms like Amazon, Flipkart for reliable service
• Direct manufacturer purchases to avoid middleman issues
• Local retail shopping for better customer service and returns

Conclusion

The current shopping experience on ShopClues.com in 2025 is characterized by significant customer dissatisfaction, with ratings consistently below 2 stars across major review platforms. The primary issues include fraudulent practices, poor customer service, product quality problems, and complicated refund processes. While the platform may offer competitive pricing and a wide product range, the overwhelming negative feedback suggests substantial risks for potential customers.

Customer Advisory: Based on current reviews, potential shoppers should exercise extreme caution when considering ShopClues.com and may want to explore more reliable e-commerce alternatives with better customer service track records.

• No Manufacturing warranty. Limited Supplier trust.
• Cracker deal quality of product is very low quality, mgmt need to improve their skills to choose.
•  Heavy Discount but suspicious on deliver part as read many negative review found in best deals found in shopclues review section.
•  Less Number of days in terms of money back refund policies.
•  Though I was certified buyer. My review was not published. It means reviewed is getting filtered out or shopclues is also manipulating the review.
•  I have seen 1000 of reviews in Shopclues.com with word like “nice”, “good” but when i wrote review, its says following message…. “Please make sure your reviews contains at least 200 characters.” LOL
• No Refund /Return in Shopclues – Out of 15 order I placed, I found 6 delivery product was with very low standard, 1 product was never delivered and after 2 months, money refund was initiated. One product which I was delivered sub-standard from cracker deal, I placed the refund request on same day and I got following response. “We express our inability to accept your return request as we have sent you the same product with standard quality ordered by you. Please refer to  for return policies. We appreciate your understanding in this matter.”I had same kind of request on flipcart/Amazon and Snapdeal and they refund/retrun the product without much questions asked. So in nutshell, before shopping on shopclues, you should their policy url. LOL!!!
•   Check the price of “Samsung 40H5100 40 inches LED TV” in many websites. The top rated seller is not giving Manufacturing warranty/ Installation support / money back guaranteed.
• No Cash on delivery on most of the produjcts so if you have bought the products, forget about money refund if you are not satisfied with product.
• I got order confirmation over the email, money was deducted from my bank account but the order details are not seen in order history. Will verify tomorow again.  As order is not getting display in order history, you will not be able to use Buyer Protection and easily money can be transferred into seller account without making things delivered. This is a functional issues of website.
• Customer Support over the phone call is only available for 2 Hours each day and most of the phone is busy. Wont be able to connect. So there is not proper customer support provided.
• you can not reach to shopclues email support as no information has been provided.
• More Feedback you can get it from – http://www.mouthshut.com/product-reviews/Shopclues-com-reviews-925643754
• EMI system is not working and shows wrong information with error message..
• Payment for this order has failed.
  It might be due to insufficient funds on card, incorrect card details or some technical issue with payment gateway.
  You can choose another payment method and try again.

My Recommendation – We have got very bad habit with quality products in good price and good refund, return and delivery on time by flipcart, snapdeal and amazon. so Shopclues will definitely disappoint us in any many area. You should not place a order on shopclus until they come back with better services and support. At present, buying on shopclues is just waste of time and waste of money and waste of energy.